Luis Santos JR
Poughkeepsie
Summary
Dedicated sales associate with strong customer service skills and a proven ability to enhance shopping experiences. Committed to fostering customer loyalty through exceptional communication and problem-solving capabilities.
Overview
8
8
years of professional experience
Work History
Sales Associate
Stop & Shop
11.2022 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Stocked shelves and organized displays to maintain store presentation and inventory levels.
- Collaborated with team members to streamline checkout processes during peak hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Big Lots Stores, Inc.
01.2021 - 10.2022
- Collaborated with team to enhance customer service and improve sales techniques.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new staff on product knowledge and effective sales strategies.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Monitored sales trends to identify opportunities for improvement in store operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cleaner
NYC Department of Education
08.2018 - 05.2021
- Maintained cleanliness and sanitation standards across multiple school facilities.
- Operated cleaning equipment, ensuring proper use and maintenance for optimal performance.
- Collaborated with staff to address specific cleaning needs and schedules efficiently.
- Trained new employees on safety protocols and effective cleaning techniques.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Fostered a safe environment by adhering to safety guidelines and reporting hazards promptly.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Education
High School Diploma -
Arlington High School
Lagrangeville, NY06-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Verbal/written communication
- Flexible schedule
- Money handling
- Store opening and closing
- Sales expertise
- Client service
- Customer needs assessment
- POS system operation
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Payment processing
- Inventory tracking
- Policy and procedure adherence
Timeline
Sales Associate
Stop & Shop
11.2022 - Current
Sales Associate
Big Lots Stores, Inc.
01.2021 - 10.2022
Cleaner
NYC Department of Education
08.2018 - 05.2021
High School Diploma -
Arlington High School