LUIS SARTI
Phoenix,AZ
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Disciplined Quality Control Specialist accomplished in safety management, process improvement and operations research. Dedicated to accomplishing company's organizational and quality mission by following instructions and maintaining healthy work environment. Knowledge of CRM. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Quality Control Specialist
Protec / Nerd Power
07.2023 - Current
- I was hired to be a solar salesperson after a few months on the position the company notices the need for my position to be created to make sure the quality of the roofs is done properly so the solar gets installed promptly and the warranties to the fullest.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Updated inspection journals and daily summary logs with quality-related data.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
Project Manager
American Vision Windows
11.2020 - 07.2023
- As a project manager I oversaw and meet with customers to provide a clear picture of what they were looking for and advise to them the best option depending on their budget
- Also, I oversaw the management of the installs and making sure all the concerns were managed through me so the customer didn't have to worry about anything about it.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Senior Technician
A1 Garage Door Service
07.2018 - 11.2020
- As a garage door Technician, I have worked with clients to fix anything that needs to be fixed on their garage doors, from broken springs, to worn door panels
- Worked on the repair of electric door openers, safety features and other components such as weatherproofing and garage security
- Take measurements and assess the needs of the customer before offering suggestions for door size, materials, and features
- As a senior Tech, have trained new employees teaching them methods, and materials and helped them choose what fits best the situation.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
IT Support Specialist
Cox Communications
07.2014 - 07.2018
- Reviewed requests for service to resolve IT difficulties, documenting, fielding tickets to improve problem resolution.
- Delivered onsite technical support for 250 customers a day
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Satellite Installation Technician
MasTec
09.2012 - 06.2014
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs, crawl spaces.
- Upsold new products to existing and new customers, exceeding goals by 95%.
- Used understanding of circuit diagrams to perform effective repairs and increase equipment lifetime 90%.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Ensured timely completion of projects by managing work schedules effectively.
PhotoPass Photographer
Walt Disney World Company
11.2009 - 08.2012
- Created great photo moments while providing excellent customer service to our guests, ensuring that their photo experience is unforgettable and of the best quality.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Education
High School Diploma -
Centro De Estudios Las Cumbres
Guatemala,Guatemala10.1995
Some College (No Degree) - IT
ITT Technical Institute - Sanford, FL
Sanford, FLSkills
- Sales
- Hands on
- Problem solving
- Communication skills
- Customer Service
- Bilingual
- Multitasking
- Management
- Organized
- Quality Training
- Technical knowledge
- Quality Management Systems
- Product Inspection
- Safety Monitoring
- Process Validation
- Quality control plans
Timeline
Quality Control Specialist
Protec / Nerd Power
07.2023 - Current
Project Manager
American Vision Windows
11.2020 - 07.2023
Senior Technician
A1 Garage Door Service
07.2018 - 11.2020
IT Support Specialist
Cox Communications
07.2014 - 07.2018
Satellite Installation Technician
MasTec
09.2012 - 06.2014
PhotoPass Photographer
Walt Disney World Company
11.2009 - 08.2012
High School Diploma -
Centro De Estudios Las Cumbres
Some College (No Degree) - IT
ITT Technical Institute - Sanford, FL
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