Luis Soon
Socorro
Summary
Proven Maintenance Technician and Customer Representative with a track record of enhancing customer satisfaction and efficiently solving problems. Skilled in call handling and equipment repair, demonstrated at Alorica and Aramark. Excelled in conflict mediation and preventive maintenance, significantly improving service standards and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Representative
Spectrum
08.2022 - Current
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Maintenance Technician
Aramark
12.2019 - 03.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Customer Representative
Alorica
02.2016 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Education
Relaciones Internacionales - International Business
Universidad Autonoma De Chihuahua
Juarez Chihuahua04-2015
Skills
- Customer service excellence
- De-escalation
- Call handling
- Organization and recordkeeping
- Active listening
- Team development
- Customer education
- Conflict mediation
- Problem-solving
- Verbal and written communication
Timeline
Customer Representative
Spectrum
08.2022 - Current
Maintenance Technician
Aramark
12.2019 - 03.2022
Customer Representative
Alorica
02.2016 - 11.2019
Relaciones Internacionales - International Business
Universidad Autonoma De Chihuahua
Similar Profiles
Scott V SteadmanScott V Steadman
Construction Coordinator III at SpectrumConstruction Coordinator III at Spectrum
Nuari RamosNuari Ramos
Sales Agent at SpectrumSales Agent at Spectrum
Mario JuarezMario Juarez
Retention Customer Service Representative at SpectrumRetention Customer Service Representative at Spectrum