LUIS TORRES
Sunrise,FL
Summary
Proven Customer Service Associate at Walgreens, adept in problem resolution and team collaboration, significantly enhanced customer satisfaction. Expert in customer support and inventory control, I excel in creating positive outcomes through empathetic and efficient service. Trained new associates, fostering a supportive environment and achieving notable improvements in satisfaction scores. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
08.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Engineering (Pre-Engineering)
Broward College
Fort Lauderdale, FL05.2019
High School Diploma -
Western High School
Davie, FL06.2016
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Inventory Control
Languages
English
Spanish
Timeline
Customer Service Associate
Walgreens
08.2016 - Current
Associate of Arts - Engineering (Pre-Engineering)
Broward College
High School Diploma -
Western High School
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