Luis Torres
Wilkes-Barre,PA
Summary
Dynamic leader with proven expertise in staffing, sales, and creating exceptional customer experiences at Dunkin. Excelled in motivating teams, ensuring safety, and enhancing staff training and development. Achieved significant improvements in operational efficiency and customer satisfaction. Skilled in interpersonal communication and talent retention, embodying an effective blend of hard and soft skills to drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin
Wilkes-Barre, PA
05.2018 - 11.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
Swenson Arts & Technology
Philadelphia, PA05-2008
Skills
- Staffing
- Sales
- Motivation
- Customer experiences
- Top talent recruiting, hiring, and retention
- Exceptional interpersonal communication
- Deadline-oriented
- Verbal and written communication
- Staff training/development
- Safety protocol
- Leader
- Supervision and training
- Effective leader
- Safety assurance
Certification
- Serv Safe certified
Timeline
General Manager
Dunkin
05.2018 - 11.2024
High School Diploma -
Swenson Arts & Technology
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