Luis Valle
Pflugerville
Summary
Dedicated professional with a proven track record at Scheels Sporting Goods, excelling in customer service and loss prevention. Demonstrated integrity and trustworthiness, enhancing store safety and customer satisfaction. Skilled in cash handling and adept at addressing customer needs with patience and empathy, significantly contributing to a secure and positive shopping environment.
Experienced with surveillance techniques to monitor and prevent theft. Utilizes investigative skills to identify and resolve security breaches efficiently. Strong understanding of risk management and compliance, ensuring safe and secure environment for staff and customers.
Overview
5
5
years of professional experience
Work History
Cashier
HEB Grocery Store
10.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Asset Protection Associate
Scheels Sporting Goods
05.2024 - Current
- Wrote reports outlining activities and results.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Controlled reduction of loss inventory by protecting company assets.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Wrote reports for internal and external crime, burglary, or theft.
Customer Service
Scheels Sporting Goods
03.2020 - 05.2024
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Worked with customer service to handle escalated customer issues.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Performed daily opening and closing procedures, including counting cash drawers and verifying bank deposits.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Bachelor of Arts - Criminal Justice & Criminology
Arkansas Tech University
Russellville, AR12-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service delivery
- Detail-oriented
- Integrity and trustworthiness
- Policy enforcement
- Loss prevention
Languages
Spanish
Timeline
Cashier
HEB Grocery Store
10.2024 - Current
Asset Protection Associate
Scheels Sporting Goods
05.2024 - Current
Customer Service
Scheels Sporting Goods
03.2020 - 05.2024
Bachelor of Arts - Criminal Justice & Criminology
Arkansas Tech University
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