Valerie Romero
Houston,TX
Summary
An approachable individual, talented at providing outstanding customer service to all. Professional with solid experience, easy to train, and quick to learn. An organized and detail-oriented team player is a dependable candidate who manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Asset Living
03.2024 - Current
- Enhanced client satisfaction by providing clear communication and regular updates on the status of their property tax matters.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
Insulating/Timekeeping
Excel Modular Scaffolding
08.2023 - 02.2024
- Collaborated with the sales team to ensure accurate and timely billing for all clients.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Measured, cut and laid insulating blankets for water heaters and tanks.
- Enhanced insulation efficiency by installing and maintaining various types of insulating materials on pipes, ducts, and equipment.
- Managed timekeeping systems, ensuring accurate payroll processing and compliance with labor regulations.
- Monitored employee attendance and addressed any issues related to timekeeping or absence management effectively.
Leasing Manager/Assistant Manager
Madera Companies
07.2018 - 07.2023
- Collected, completed and processed lease applications.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily operations, including scheduling, budgeting, and resource allocation for optimal efficiency.
Real Estate Administration/Leasing Consultant
West Plaza Management
06.2016 - 07.2018
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
Crew Leader/Assistant Manager
Little Caesars Pizza
06.2014 - 07.2017
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored 7-10 team members to verify work quality and address concerns.
- Accomplished multiple tasks within established timeframes.
- Streamlined payroll processes by implementing efficient data entry and verification methods.
Education
High School Diploma -
South Houston High School
South Houston, TX06.2017
Skills
- Multi-Family Property Management
- Tenant Screening
- Telephone Sales
- Administration and Reporting
- Sales and Marketing
- Schedule Preparation
- Time Management
- Managerial skills
- Customer Service
Certification
- Certified NALP, Madera Companies
- Notary Public, State of Texas - Comm. Expires 09-13-2025
Timeline
Leasing Consultant
Asset Living
03.2024 - Current
Insulating/Timekeeping
Excel Modular Scaffolding
08.2023 - 02.2024
Leasing Manager/Assistant Manager
Madera Companies
07.2018 - 07.2023
Real Estate Administration/Leasing Consultant
West Plaza Management
06.2016 - 07.2018
Crew Leader/Assistant Manager
Little Caesars Pizza
06.2014 - 07.2017
- Certified NALP, Madera Companies
- Notary Public, State of Texas - Comm. Expires 09-13-2025
High School Diploma -
South Houston High School
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