LUIS VELASQUEZ
Flushing,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Bacan Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Catering/Hospitality
Scoozi Events
12.2022 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Host/Waiter
Valdari Restaurant
10.2022 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter/Captain
Magna Restaurant
01.2021 - 09.2022
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Assisted in the creation of daily specials, collaborating with chefs to develop unique menu offerings.
Bartender
BAUM Club
01.2015 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Assist setting up the bar for major events
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mix basic drinks for parties, festivals and massive events
Education
Fashion Marketing
Lasalle College
01-2020
Photography
TALLER 5
01-2013
Communication studies
Sergio Arboleda University
01-2012
Skills
- Bilingual (Spanish -English) Computer skills Customer service Problem solving Active listening Time management Team work Leadership Sales Math and administration
Timeline
Server/Bartender
Bacan Restaurant
01.2024 - Current
Catering/Hospitality
Scoozi Events
12.2022 - Current
Host/Waiter
Valdari Restaurant
10.2022 - 03.2024
Waiter/Captain
Magna Restaurant
01.2021 - 09.2022
Bartender
BAUM Club
01.2015 - 01.2020
Fashion Marketing
Lasalle College
Photography
TALLER 5
Communication studies
Sergio Arboleda University
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