LUIS ZAMORA
Brownsville,TX
Summary
Hardworking and adaptable man, committed to going above and beyond to contribute to the success of the company. Willing to assume additional work for the good of the company always quick learner and good at team working
Overview
3
3
years of professional experience
Work History
Assistant Manager
Wing's
Brownsville Texas
03.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Phlebotomist
CSL Plasma
Brownsville, Texas
02.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Assistant Manager
Wingstop
Brownsville Texas
03.2022 - 02.2024
- Led a team of 10 employees and implemented new strategies resulting in a 15% increase in sales.
- Managed inventory and reduced costs by implementing efficient ordering and storage procedures.
- Assisted in the training and development of new staff members, resulting in increased productivity.
- Resolved customer complaints and provided exceptional customer service, leading to high customer satisfaction ratings.
Education
Highschool - undefined
Pace highschool
Brownsville, TX08.2020
Skills
- Customer assistance
- Money management
- Tab certification
- Venipuncture
- Patient Care
- Butterfly needle technique
- Quality Control
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Organizational Skills
- Stress Management
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Employee scheduling
Languages
English
Spanish
References
Itzel, Andrade, main manager at wingstop, (956) 561-7649,
Alan Jimenez, direct manager at CSL plasma 114
(956) 442-3436
Timeline
Assistant Manager
Wing's
03.2025 - Current
Phlebotomist
CSL Plasma
02.2024 - Current
Assistant Manager
Wingstop
03.2022 - 02.2024
Highschool - undefined
Pace highschool