Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Pickle Ball, Soccer, Chess, Gym
Languages
Timeline
Generic

LUIS ZAPATA

Austin

Summary

Experienced Sales Associate with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in relationship building, product knowledge, and driving revenue growth. Seeking new opportunities in sales.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scare Specialist

Halloween
  • Wore costumes to scare guests at a haunted house
  • Later served food to guests and worked the grill.

Panda Associate

Panda Express
01.2024 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

AMC crew member

AMC Theaters
03.2022 - 01.2023
  • Worked multiple roles and promoted AMC deals during holidays
  • Multitasked during power outages, storms, hurricanes, and floods
  • Public Service Experience
  • Provided superior customer service, ensuring guests' needs were promptly met.
  • Assisted with ticket sales, concessions, and maintaining a clean theatre environment. Collaborated effectively with team members to ensure seamless operations during peak times.
  • Demonstrated exceptional communication skills when handling guest inquiries and resolving issues efficiently.

Salesman

Fireworks Frenzy
02.2020 - 01.2023
  • Sold multiple fireworks at a five star fireworks shop located in Kilgore Worked holidays and weekends, on call
  • Public Service Experience Achieved consistent monthly sales targets through effective communication and persuasive selling techniques. Developed strong relationships with clients, resulting in repeat business and increased revenue.
  • Collaborated with team members to create successful sales strategies and promote synergy.

Chef Runner

Jucy's Hamburgers
05.2020 - 01.2022
  • Served the Best Burgers in Texas Demonstrated leadership skills while working with colleagues
  • Built relationships with the Owner and store managers.

Volunteer

Meditation Group
01.2020 - 01.2020
  • Managed a Meditation Group for mental health month
  • Helped people with inner stress or anxiety to heal their mind.

Education

The University of Texas At Austin
Austin, Tx
08.2024

Skills

  • Online and In-person Sales
  • Food Handling
  • Customer service
  • Product knowledge
  • Communication
  • Time management
  • Problem solving
  • Teamwork
  • Sales techniques
  • Organization
  • Retail operations
  • Attention to detail
  • Home safety evaluation
  • Healthcare Systems Understanding
  • Active listening skills
  • Behavioral support

Certification

  • Drivers License
  • Food Handlers Permit
  • CPR Certification

Accomplishments

  • Graduated as an International Baccalaureate student (IB)
  • Started community projects and attained over 90+ hours in community service at 17 years old.

Pickle Ball, Soccer, Chess, Gym

Loves to stay active and keep fit by engaging in activities. Playing pickleball and soccer enhances teamwork and strategic thinking skills. Also brings joy to the community especially for those playing. Chess offers a challenge and a chance to explore complexities. Working out often shows a commitment, to maintaining health and overall well being.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Panda Associate

Panda Express
01.2024 - 08.2024

AMC crew member

AMC Theaters
03.2022 - 01.2023

Chef Runner

Jucy's Hamburgers
05.2020 - 01.2022

Salesman

Fireworks Frenzy
02.2020 - 01.2023

Volunteer

Meditation Group
01.2020 - 01.2020

Scare Specialist

Halloween

The University of Texas At Austin

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LUIS ZAPATA