Luis Zarabia
Sacramento,CA
Summary
Dynamic operations leader with a proven track record at Water Fly Car Wash, achieving a 35% membership conversion rate. Skilled in process improvement and team management, I excel in enhancing operational efficiency and customer satisfaction through effective quality control and safety compliance measures. Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.
Overview
26
26
years of professional experience
Work History
Assistant Manager of Operations
Water Fly Car Wash
Sacramento, California
04.2025 - Current
- Led company in membership conversion and sales, achieving a conversion/retention rate of 35%.
- Implemented quality control measures that ensured service excellence and operational efficiency.
- Resolved customer complaints promptly, resulting in improved satisfaction and higher retention rates.
- Maintained equipment functionality through regular inspections and maintenance scheduling.
Supervisor
Super Clean Car Wash
Sacramento, US
07.2021 - 03.2025
- Supervised daily operations, ensuring compliance with safety standards and enhancing operational efficiency.
- Facilitated hiring and team-building activities, strengthening workforce cohesion and performance.
- Conducted safety training for managers and customer service associates.
- Performed quality control assessments to uphold product standards.
- Executed maintenance and small repairs to minimize operational downtime.
- Applied MacNeil and chemical knowledge to enhance effectiveness of cleaning solutions.
Commercial Solar Installer
Rosendin Electric
Rancho Seco, US
06.2020 - 01.2021
- Conducted site assessments to determine optimal solar panel placement, ensuring maximum energy production.
- Installed solar panels on residential and commercial rooftops, enhancing energy efficiency for clients.
- Performed routine maintenance checks on installed photovoltaic systems to ensure reliable performance.
- Maintained tools and equipment for efficient project execution.
Manager
Chevron express car wash
Elk Grove, US
06.2019 - 09.2020
- Coordinated team schedules and processed chargebacks to enhance customer satisfaction.
- Oversaw cash flow and transactions, ensuring accurate financial management.
- Led car wash team and maintained car wash machines to ensure operational readiness.
- Customer complaints.
Assistant Manager
Gillys car wash
Elk Grove, US
12.2015 - 05.2019
- Managed daily operations of car wash as closing manager.
- Ordered chemicals to maintain smooth car wash operations.
- Restocked inventory to ensure availability of products.
- Collected and secured cash from car wash machines daily.
- Small repairs to machines in the tunnel bay
Sailor
United States Navy
Norfolk, US
08.2000 - 10.2004
- Led flight deck crash and salvage operations to ensure safety and recovery of aircraft
- Coordinated aircraft operation signals for efficient launch and recovery processes
- Executed support duties for military operations, contributing to mission readiness and operational success
Education
College Degree - Hvac/electrical
InterCoast Colleges
Elk Grove, CA08-2016
Skills
- Operations Management
- Project management
- Project Coordination
- Logistics Management
- Process Improvement
- Safety Compliance
- Team Management
- Blueprint Reading
Languages
Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Navy, United States, E-3, 08/00, 10/04, Good conduct, Iraquí freedom, Enduring freedom, Expert shooter
Timeline
Assistant Manager of Operations
Water Fly Car Wash
04.2025 - Current
Supervisor
Super Clean Car Wash
07.2021 - 03.2025
Commercial Solar Installer
Rosendin Electric
06.2020 - 01.2021
Manager
Chevron express car wash
06.2019 - 09.2020
Assistant Manager
Gillys car wash
12.2015 - 05.2019
Sailor
United States Navy
08.2000 - 10.2004
College Degree - Hvac/electrical
InterCoast Colleges