Luisa Abreu
Naugatuck,CT
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hiring Coordinator and Scheduler
Civility Home Care
09.2023 - Current
- Worked with manager and supervisor to plan and coordinate production schedules.
- Collaborated with HR team to develop attractive compensation packages, resulting in more accepted job offers.
- Analyzed recruitment metrics to identify areas of improvement and implement data-driven solutions.
- Optimized job postings for better visibility, resulting in increased applicant numbers.
Human Resources Specialist
CT Army National Guard
03.2022 - Current
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Outreach Coordinator
Elevance Health
11.2022 - 08.2023
- Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
- Collaborated with community members to develop and implement service initiatives.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
Pediatric Medical Assistant/Medical Referral Specialist
Greater Danbury Community Health Center
04.2021 - 11.2022
- Promoted preventive health measures through educational materials distribution aimed at maintaining children''s overall wellbeing.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
Certified Nursing Aide
Maplewood Senior Living
08.2018 - 09.2020
- Improved patient satisfaction by providing compassionate and attentive care to residents in a long-term care facility.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, grooming, and feeding.
- Promoted patient safety by closely monitoring vitals and reporting any changes or concerns to supervising nurses.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
Line Cook
Panera Bread
07.2016 - 09.2017
- Cleaned and organized kitchen workstations and storage areas before and after cooking
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Accepted special requests from guests and prepared food to meet demands.
Retail Sales Associate
Marshalls
06.2016 - 09.2017
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Handled cash and credit transactions, issued correct change and processed online orders
- Assisted customers with refunds and product returns
- Helped maintain clean and orderly work environment.
Education
Bachelor of Science - Psychology
Post University
Waterbury, CT2026
Certificate - Licensed Practical Nurse
Lincoln Technical Institute
Shelton, CT10.2020
High School Diploma -
Danbury High School
Danbury, CT06.2018
Skills
- Administering Disciplinary Procedures
- Training development
- Labor negotiations
- Conflict Resolution
- Care Delivery
- HIPAA Guidelines
Certification
LPN- Certification
HR Specialist- Certification
CNA- Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hiring Coordinator and Scheduler
Civility Home Care
09.2023 - Current
Outreach Coordinator
Elevance Health
11.2022 - 08.2023
Human Resources Specialist
CT Army National Guard
03.2022 - Current
Pediatric Medical Assistant/Medical Referral Specialist
Greater Danbury Community Health Center
04.2021 - 11.2022
Certified Nursing Aide
Maplewood Senior Living
08.2018 - 09.2020
Line Cook
Panera Bread
07.2016 - 09.2017
Retail Sales Associate
Marshalls
06.2016 - 09.2017
Bachelor of Science - Psychology
Post University
Certificate - Licensed Practical Nurse
Lincoln Technical Institute
High School Diploma -
Danbury High School
LPN- Certification
HR Specialist- Certification
CNA- Certification
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