Luisa Aloise
Montgomery,Texas
Summary
Proven track record in enhancing customer experience and sales at MW Curated, adept in multitasking and conflict resolution. Excelled in high-pressure environments, significantly improving customer retention through exceptional service and problem-solving skills. Demonstrates strong teamwork and collaboration, ensuring seamless service transitions and positive customer interactions. Highly experienced with customer service, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
Work History
Sales Associate
MW Curated
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress
Crust Pizza
08.2021 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Papas on the Lake
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Certification - Certification of Accounting
Champlain College
Burlington, VT02.2024
Associate of Arts - Liberal Arts And General Studies
Lonestar College
Montgomery, TX12.2023
High School Diploma -
Conroe High School
Conroe, TX05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Exceptional customer service
- Money Handling
- Flexible Schedule
- Client Service
- Conflict Resolution
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
German
Elementary
Timeline
Sales Associate
MW Curated
08.2023 - 12.2023
Waitress
Papas on the Lake
05.2022 - 08.2022
Waitress
Crust Pizza
08.2021 - 12.2023
Certification - Certification of Accounting
Champlain College
Associate of Arts - Liberal Arts And General Studies
Lonestar College
High School Diploma -
Conroe High School
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