Luisa Borges
Southgate,MI
Summary
Dynamic cashier with proven expertise at Detroit Lee Beauty Supply, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective issue resolution and product knowledge. Demonstrated reliability and teamwork, contributing to a streamlined checkout process and improved sales performance. Committed to maintaining high standards of accuracy and professionalism.
Overview
5
5
years of professional experience
Work History
Cashier
Detroit Lee Beauty Supply
Detroit, MI
11.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and provided product knowledge support.
- Maintained accurate cash drawer and balanced at end of shifts.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Organized merchandise displays to optimize store layout and visibility.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
H Mart INC
Troy, MI
02.2024 - 06.2024
- Implemented inventory management practices to reduce stock discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
Cashier
Fuji Market INC, 168 Asian Mart
Madison Heights, MI
10.2021 - 01.2024
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and provided product knowledge support.
- Organized merchandise displays to optimize store layout and visibility.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Delivery Driver
DoorDash
Detroit, MI
07.2021 - 10.2021
- Delivered packages efficiently, ensuring timely and accurate distribution to customers.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Managed delivery schedules, optimizing routes for improved efficiency and reduced fuel consumption.
- Assisted in training new drivers on company policies and best practices for delivery operations.
- Implemented process improvements that streamlined loading procedures, reducing average delivery times.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
High School Diploma -
Unidad Educativa Liceo Federico Carmona
Urb Del Este Barquisimeto Venezuela 07.2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellent
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- POS system operations
- Cash drawer balancing
- Staff training
- Refund handling
- Attention to detail
- Order packaging
- Daily reporting
- Point-of-sale system operation
- Reports and documents
- Proficient in software
- Empathy and patience
- Data entry
- Inventory restocking
- Sales transactions
- Online orders preparation
- Merchandise exchange
- Financial records oversight
- Honest and dependable
Timeline
Cashier
Detroit Lee Beauty Supply
11.2024 - Current
Cashier
H Mart INC
02.2024 - 06.2024
Cashier
Fuji Market INC, 168 Asian Mart
10.2021 - 01.2024
Delivery Driver
DoorDash
07.2021 - 10.2021
High School Diploma -
Unidad Educativa Liceo Federico Carmona