Luisa Hernandez
Irving
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
18
18
years of professional experience
Work History
Property Manager
Tree Country Apt
Irving
01.2021 - 03.2025
- Managed tenant relations and addressed concerns promptly and effectively.
- Conducted regular property inspections to ensure compliance with safety standards.
- Oversaw lease agreements and facilitated renewals with residents.
- Implemented marketing strategies to attract new tenants to Tree Country Apt.
- Supervised property staff and delegated tasks to ensure operational efficiency.
- Organized community events to enhance resident engagement and satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Property Manager
Granite Redevelopment
Irving
05.2007 - 11.2020
- Managed tenant relations and addressed concerns promptly and effectively.
- Conducted regular property inspections to ensure compliance with safety standards.
- Prepared leasing agreements and ensured adherence to local regulations.
- Implemented marketing strategies to attract prospective tenants to vacant units.
- Coordinated move-in and move-out processes for tenants efficiently.
- Trained new staff on company policies and property management best practices.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
Education
Christian Academy
Grand Prairie, TX06-2000
Skills
- Tenant relations
- Lease management
- Eviction processing
- Customer service
- Marketing strategies
- Property inspections
- Team supervision
- Community engagement
- Application assessment
- Regulatory compliance
Timeline
Property Manager
Tree Country Apt
01.2021 - 03.2025
Property Manager
Granite Redevelopment
05.2007 - 11.2020
Christian Academy