Luisa Hernandez
Pembroke Pines,FL
Summary
Assisted customers with transactions and provided bilingual support at Quickies Burgers. Addressed customer complaints regarding returns and errors to promote satisfaction. Collaborated with team members to maintain a positive work environment and deliver quality service.
Overview
2
2
years of professional experience
Work History
Cashier
Quickies Burgers
Hollywood, FL
11.2023 - 09.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, for a better experience and satisfaction.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies such as canned soda, delivery bags, napkins, and sauce.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Able to provide English and Spanish service fluently.
- Counted money in cash drawers at the end of my shift to maintain accuracy.
Education
High School Diploma -
McArthur High School
Hollywood, FLSkills
- Customer Service
- Cash Handling
- Time management skills
- Issue Resolution
- Patience and Empathy
- Menu Memorization
- Positive Attitude
- Cleaning and sanitizing
- Team Collaboration
- Strong Communication Skills
- Order Taking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Quickies Burgers
11.2023 - 09.2025
High School Diploma -
McArthur High School