Luisa Nazario
Summerville,SC
Summary
Proven to excel in customer service and attention to detail, I consistently achieved high satisfaction ratings at all jobs by ensuring order accuracy and timeliness, cleanliness, and great customer service. My strong planning and decision-making skills led to repeat business and positive customer interactions, demonstrating my ability to meet and exceed employer expectations.
Overview
15
15
years of professional experience
Work History
Personal Shopper
Shipt
07.2020 - 01.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
Personal Shopper
Instacart
03.2020 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Rideshare Driver
Uber
09.2017 - 03.2020
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Rideshare Driver
Lyft
09.2017 - 06.2019
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Scan Price Clerk, Dsd Clerk, Stock Clerk, Cashier
Publix Super Markets Inc
11.2007 - 08.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Front Desk Receptionist
Perfect Smile Dental Ceramics
09.2008 - 01.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
Automotive Technology - Automotive
Sheridan Technical College
Hollywood, FL03.2010
Certified Nursing Assistant - Medical
Tender Care
Augusta, GA09.2007
High School Diploma -
Evans High School
Evans, GA05.2005
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Online order processing
- Verifying order accuracy
- Payment processing
- Documentation and reporting
Timeline
Personal Shopper
Shipt
07.2020 - 01.2023
Personal Shopper
Instacart
03.2020 - 01.2023
Rideshare Driver
Uber
09.2017 - 03.2020
Rideshare Driver
Lyft
09.2017 - 06.2019
Front Desk Receptionist
Perfect Smile Dental Ceramics
09.2008 - 01.2010
Scan Price Clerk, Dsd Clerk, Stock Clerk, Cashier
Publix Super Markets Inc
11.2007 - 08.2015
Automotive Technology - Automotive
Sheridan Technical College
Certified Nursing Assistant - Medical
Tender Care
High School Diploma -
Evans High School
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