Luis Fernando Mondragon
Dallas
Summary
Motivated, dedicated, and personable sales professional with 5 years of experience in high-end retail, specializing in luxury fragrance. Major success driving sales and building loyal customer relationships through expert product knowledge and exceptional service. Passionate about connecting people with products that help elevate their confidence and lifestyle. Eager to bring energy, professionalism, and an outstanding effective work ethic to a team that values excellence and client experience.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom
Dallas
07.2022 - Current
- Supported customers in product selection while delivering personalized service.
- Maintained attractive product displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to consistently achieve sales targets.
- Managed inventory levels through regular stock checks and restocking efforts.
- Educated customers about promotions and loyalty programs to boost engagement.
- Resolved inquiries and complaints professionally, ensuring customer satisfaction.
- Worked with fellow sales team members to achieve group targets.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Christian Dior Brand Ambassador
Christian Dior
Dallas
01.2021 - 07.2022
- Delivered exceptional customer service to cultivate positive brand experiences.
- Conducted promotional events to boost brand visibility and enhance customer engagement.
- Introduced sales initiatives and promotions to increase customer loyalty.
- Monitored inventory levels to guarantee availability of promotional materials during events.
- Engaged customers through informative product knowledge and compelling brand storytelling.
- Utilized basic selling techniques to connect effectively with customers.
- Compiled detailed reports on promotional activities and sales performance.
- Developed strong relationships with established and potential customers.
Cashier Team Lead
Fiesta Market
Dallas
04.2020 - 10.2021
- Supervised cashier team to enhance customer service and transaction efficiency.
- Managed cash register operations, ensuring accurate cash drawer reconciliations.
- Assisted customers with inquiries and resolved transaction issues promptly.
- Implemented best practices for maintaining an organized and clean checkout area.
- Collaborated with management to improve overall customer experience and service quality.
- Performed daily opening and closing procedures for register area.
- Maintained a clean work environment by regularly sweeping floors and wiping counters.
- Processed refunds and exchanges in accordance with company policy.
Brand Representative
Christian Dior / Dillard's
Cedar Hill
10.2020 - 12.2020
- Engaged customers by showcasing products and promoting brand values.
- Assisted team in maintaining visual merchandising standards and store presentation.
- Collaborated with sales associates to enhance customer experience and satisfaction.
- Developed strong relationships with customers through personalized service approaches.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and improve service.
- Developed key customer relationships to increase sales.
- Advised customers on the latest product features and benefits.
Education
High School Diploma -
Yvonne A. Ewell Townview Center
Dallas, TX05-2020
Skills
- Customer service
- Sales techniques
- Point-of-sale systems
- Product knowledge
- Visual merchandising
- Customer relationship management
- Sales reporting
- Promotional event planning
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Nordstrom
07.2022 - Current
Christian Dior Brand Ambassador
Christian Dior
01.2021 - 07.2022
Brand Representative
Christian Dior / Dillard's
10.2020 - 12.2020
Cashier Team Lead
Fiesta Market
04.2020 - 10.2021
High School Diploma -
Yvonne A. Ewell Townview Center
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