Wilma Ihara
Daytona Beach,FL
Summary
Dynamic healthcare professional with extensive experience at Advent Health Hospital, excelling in patient information management and appointment scheduling. Proven ability to maintain confidentiality while enhancing office efficiency and providing exceptional customer service. Skilled in electronic health records and adept at supporting clinical teams to ensure optimal patient care. An effective professional is eagerly pursuing a Unit Secretary role to utilize in-depth knowledge of nurse station duties and patient documentation. Skilled in patient database management and medical billing protocols, I illustrated many years of superior performance in the healthcare sphere.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Advent Health Hospital
301 Memorial Medical Parkway, FL
02.2019 - Current
- Answered phone calls to provide assistance, information, and medical personnel access.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted visitors and patients in a courteous and friendly manner.
- Coordinated daily schedules and appointments for medical staff and patients.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Managed confidential information with discretion and by HIPAA guidelines.
- Compiled physical and digital documents, charts, and reports.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Arranged hospital admissions for patients as required.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Compiled and filed medical reports, charts, and correspondence.
- Assisted in maintaining electronic health records (EHR), and manual filing systems.
- Updated group medical records and technical library to promote smooth office operations.
Patient Care Technician
Advent Health Daytona
301 Memorial Medical Parkway, FL
03.2018 - 02.2019
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Assisted with lifting patients on or off beds, examination tables, and surgical tables.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- K supported nurses by managing wound care for pressure ulcers, bed sores, and surgical site wounds.
Provided emotional support for patients and families during difficult times. - Organized supplies to maintain adequate stock levels throughout shift.
- Documented information in patient charts and communicated status updates to theinterdisciplinary care team.
Education
Bachelor of Science - Accounting And Finance
Dominican College
Manila, Philippines06-1984
Some College (No Degree) - Nursing Education
Keiser University, Daytona Beach
FloridaSkills
- Patient information management
- Electronic health records
- Appointment scheduling
- Confidentiality management
- Medical documentation
- Office management
- Document management
- Insurance claims
- Customer service
- Supply ordering
- Data entry
- Patient records maintenance
- Patient appointment coordination
- Nursing station operations
- Medical billing protocol
- Outpatient care
- Unit secretary training
- Call light responses
- Insurance verification
- Professional telephone etiquette
- Clinical support
Accomplishments
- Sacred Award as Patient Care Technician, Cardiovascular Unit, Advent Health Hospital
- Sacred Award as Unit Secretary, Medical Progressive Unit, Advent Health Hospital
Timeline
Unit Secretary
Advent Health Hospital
02.2019 - Current
Patient Care Technician
Advent Health Daytona
03.2018 - 02.2019
Bachelor of Science - Accounting And Finance
Dominican College
Some College (No Degree) - Nursing Education
Keiser University, Daytona Beach
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