Luis Miguel Luna Zapata
Owner
Euless,Texas
Summary
Dynamic operations manager with a proven track record in streamlining processes and enhancing team productivity. Expertise in staff training, customer service excellence, and compliance with safety regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
All American Lawn and Tree Service
Euless, Texas
03.2019 - Current
- Streamlined daily operations and staff scheduling to enhance workflow efficiency.
- Cultivated strong relationships with suppliers and vendors to ensure reliable service.
- Trained new employees on operational procedures and customer service protocols.
- Ensured adherence to health and safety regulations in all operational activities.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Monitored compliance with local laws, regulations, policies, and procedures governing operations.
- Observed safety protocols and driving laws to enhance road and personnel safety.
- Provided leadership support through coaching and mentorship programs for team development.
Crew Leader
Spirit Airlines Inc.
Dallas, TX
01.2017 - 10.2019
- Ensured compliance with safety regulations and standard operating procedures across all operations.
- Trained new hires on job duties, safety protocols, and company policies for effective onboarding.
- Collaborated with crew members to maintain seamless workflows during flights.
- Delegated daily tasks to enhance productivity and optimize team performance.
- Monitored task completion to uphold company performance standards.
- Participated in training sessions to master operational procedures and safety measures.
- Supported team efforts in maintaining a clean and organized work environment.
- Managed multiple employees through various job tasks to achieve project milestones.
Education
High School Diploma -
Fidencia Pascacio Vda. De Alvares
Cunduacan, Tabasco03-2004
Skills
- Operations management
- Staff training and development
- Customer service excellence
- Workflow optimization strategies
- Team leadership and collaboration
- Safety compliance and management
- Time management techniques
- Problem-solving skills
Certification
- Apprentice Electrician License TDLR ID Number 12354340
- Forklift Operator License
Languages
English
Professional
Spanish
Full Professional
Italian
Limited
References
References available upon request.
Timeline
Owner
All American Lawn and Tree Service
03.2019 - Current
Crew Leader
Spirit Airlines Inc.
01.2017 - 10.2019
High School Diploma -
Fidencia Pascacio Vda. De Alvares
Similar Profiles
Glavin GrooverGlavin Groover
Landscape Crew Leader at All American Lawn and TreeLandscape Crew Leader at All American Lawn and Tree
Kevin HarrisonKevin Harrison
Landscaper at TR Tree and Lawn ServiceLandscaper at TR Tree and Lawn Service
Byron WatkinsByron Watkins
Commercial/Residential Lawn Technician at Perfection Lawn & Tree ServiceCommercial/Residential Lawn Technician at Perfection Lawn & Tree Service
Shery BolisShery Bolis
Supervisor For Baggage Service Assistan at Prospect Service IncSupervisor For Baggage Service Assistan at Prospect Service Inc
Gabriel TrevinoGabriel Trevino
Commercial Facilities Maintenance Supervisor at Facilities Consulting GroupCommercial Facilities Maintenance Supervisor at Facilities Consulting Group