Luissa Martinez
Oxnard ,CA
Summary
Dynamic Shift Lead at Crumbl Cookies with a strong focus on customer service and team motivation. Successfully trained new employees, enhancing operational efficiency and quality standards. Proven ability to resolve conflicts and improve workflow, ensuring a consistently exceptional guest experience. Skilled in inventory management and process optimization.
Overview
6
6
years of professional experience
Work History
Shift Lead
Crumbl Cookies
Ventura, CA
07.2023 - Current
- Supervised team members to ensure consistent cookie production and quality standards.
- Trained new employees on operational procedures and safety protocols.
- Monitored inventory levels and coordinated restocking of supplies as needed.
- Assisted in implementing process improvements to enhance workflow efficiency.
Crew Member
Baskin Robins
Oxnard, CA
08.2020 - 05.2021
- Provided exceptional customer service by greeting and assisting customers with menu selections.
- Operated equipment efficiently to prepare ice cream products, ensuring adherence to quality standards.
- Maintained cleanliness in work area and dining space, following health and safety regulations.
- Collaborated with team members to manage busy periods effectively, enhancing overall service speed.
Education
No Degree - Teaching
Oxnard College
Oxnard, CAHigh School Diploma -
Pacifica High School
Oxnard, CA06.2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Crumbl Cookies
07.2023 - Current
Crew Member
Baskin Robins
08.2020 - 05.2021
No Degree - Teaching
Oxnard College
High School Diploma -
Pacifica High School