Luis Saul Rivera
IT Project Manager
Jacksonville,FL
Summary
Organized Service Provider with 5 years of experience in MSP. Committed to providing individualized and comprehensive care to diverse clientele. Adept at writing, updating, negotiating and delivering contracts.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Managed Service Provider
My I.T. Guy
Jacksonville, FL
02.2017 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
IT Project Manager
Media Master LLC
Jacksonville, FL
11.2018 - 03.2020
- Individual provides excellent team leadership, maintains exemplary shareholder relations and implements team building skills
- Natural leader with the aptitude to motivate others, and yield outstanding client service.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Administrator
Blue Vista Innovations LLC
Milwaukee, WI
11.2006 - 11.2008
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed multi-site IT execution strategies, aligning work orders at 3 international locations to effectively align available resources with historical service data.
- Interviewed, hired, trained and mentored 18 staff members by coaching daily, leading performance reviews and offering constructive feedback.
Java Developer Intern
Manpower Corporate
Milwaukee, WI
03.2005 - 01.2007
- Attended IT meetings to discuss design and coding ideas with master engineers.
- Debugged and corrected computer programming errors with advisory from master developer.
- Wrote clean code for functional web applications under instruction of master developer.
- Designed, developed, modified and debugged programs.
- Built reusable code and storage libraries.
Education
No Degree - Computer Science
Milwaukee School of Engineering
Milwaukee, WI 09.2003 - 03.2006
High school diploma - General Studies
Escuela Superior Luchetti
09.1996 - 06.1999
Skills
Guest Relations ExperienceAdobe Creative Suite (6 years)Active DirectoryComputer NetworkingDNSHelp DeskNetwork FirewallsTCP/IPVoIPNetwork AdministrationMultilingualDHCPOperating SystemsSharePoint (2 years)Microsoft Windows ServerMicrosoft WindowsMicrosoft ExchangeTechnical SupportWANDisaster Recovery
Spanish Fluency
Google Workspace
Systems administration
Sharepoint Administrator
Certification
Microsoft Certified Systems Engineer
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
IT Project Manager
Media Master LLC
11.2018 - 03.2020
IT Managed Service Provider
My I.T. Guy
02.2017 - Current
IT Administrator
Blue Vista Innovations LLC
11.2006 - 11.2008
Java Developer Intern
Manpower Corporate
03.2005 - 01.2007
No Degree - Computer Science
Milwaukee School of Engineering
09.2003 - 03.2006
High school diploma - General Studies
Escuela Superior Luchetti
09.1996 - 06.1999