Luiz Tapia-Marin
Brooklyn
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Manager
Arturos Italian Restaurant
New York
07.2012 - 01.2026
- Oversaw daily restaurant operations and ensured service excellence.
- Trained and mentored new staff in customer service standards.
- Collaborated with kitchen staff to maintain menu quality and consistency.
- Handled customer inquiries and resolved complaints promptly.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service
HREC
Brooklyn
07.2016 - 09.2016
- Supervised and coordinated activities of customer service representatives to ensure quality customer service was provided.
- Provided exceptional customer service throughout each interaction.
- Compiled reports on customer service metrics.
- Provided courteous customer service to all marina guests.
- Developed customer service procedures, policies and standards.
- Provided detailed customer service support in both languages.
- Identified potential opportunities for improving customer service processes.
- Researched industry trends related to customer service practices.
- Follow company policies regarding customer service standards.
- Welcomed guests upon arrival and provided excellent customer service.
- Provided excellent customer service by anticipating guest needs.
Education
BBA - Business Administration And Management
Brooklyn College
Brooklyn, NY 08.2015 - 05.2019
Skills
- Restaurant management
- Team leadership
- Employee mentoring
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service
HREC
07.2016 - 09.2016
BBA - Business Administration And Management
Brooklyn College
08.2015 - 05.2019
Manager
Arturos Italian Restaurant
07.2012 - 01.2026