Lujana Drobinic
Davie,US
Summary
Dedicated professional with a strong focus on enhancing customer satisfaction and driving business performance. Expertise in training new team members, optimizing service efficiency, and engaging customers through effective communication. Committed to fostering loyalty and improving operational processes.
Overview
8
8
years of professional experience
Work History
Field Marketer
Hercs Heroes
Fort Lauderdale, Florida
12.2025 - 06.2026
- Engaged potential customers through direct door-to-door interactions.
- Delivered product information and answered customer inquiries effectively.
- Trained new team members on marketing processes and company standards for outreach efforts.
Barista
Hilton
Fort Lauderdale, US
04.2024 - 10.2025
- Optimized beverage prep, cutting wait times and elevating service efficiency during peak hours.
- Enhanced guest satisfaction with personalized service, boosting repeat visits and brand loyalty.
- Communicated effectively to foster positive interactions with customers and staff.
- Managed inventory to minimize waste and ensure product availability.
Hostess/cashier/server
Pizzacraft Artisan Pizzeria
Fort Lauderdale, US
03.2023 - 03.2024
- Cultivated a welcoming atmosphere through friendly interactions, enhancing customer loyalty and repeat business.
- Provided detailed product information and prompt assistance, enhancing overall customer experience.
- Processed payments and managed cash register with precision, ensuring accurate transactions.
- Performed opening and closing duties to maintain smooth store operations.
Front of House Team Member
The Cheese Course
Plantation, US
12.2018 - 03.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with team during peak hours, boosting overall efficiency and morale.
- Restocked and organized front-of-house to support optimal readiness for guest service.
- Executed daily opening/closing tasks to ensure seamless operations and maintain cleanliness.
Education
Certification of completion -
Whiddon-Rogers Education Center
Fort LauderdaleSkills
- Product and Service Sales
- Product Knowledge
- Process optimization
- Time Management
- Team Collaboration
- Customer engagement
- Communication
Languages
- Spanish, Native
- English, Highly proficient
Timeline
Field Marketer
Hercs Heroes
12.2025 - 06.2026
Barista
Hilton
04.2024 - 10.2025
Hostess/cashier/server
Pizzacraft Artisan Pizzeria
03.2023 - 03.2024
Front of House Team Member
The Cheese Course
12.2018 - 03.2020
Certification of completion -
Whiddon-Rogers Education Center