Luka Gambashidze
philadelphia,Pennsylvania
Summary
Proven track record at Applebee's Neighborhood Grill & Bar, excelling in effective time management and exceptional customer service. Skilled in telephone reception and adapting to change, I significantly enhanced dining experiences and operational efficiency. My ability to resolve conflicts and prioritize tasks has consistently improved team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Applebee's Neighborhood Grill & Bar
Philadelphia, PA
05.2024 - Current
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided customers with accurate wait times and monitored waiting list.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
- Provided excellent customer service by anticipating customer needs.
- Greeted customers, answered questions and recommended specials to increase profits.
Monitor
Sky Zone Trampoline Park
Philadelphia, Pennsylvania
11.2023 - 05.2024
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Assisted in developing procedures for monitoring systems and responding to alerts.
- Managed the daily operations of monitors and ensured proper functioning.
- Provided nurturing and appropriate environment for children of various ages.
- Maintained attendance records and assigned student seating on bus route.
- Observed and monitored children's play activities.
- Maintained records on system performance, maintenance activities, and other relevant data.
- Dressed children and changed diapers.
- Communicated with children to provide comfort, encouragement and positive reinforcement.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Education
Philadelphia Academy Charter High School
1700 Tomlinson Rd, Philadelphia, PA 19116Skills
- Telephone reception
- Effective time management
- Order accuracy
- Takeout order processing
- Task prioritization
- Adaptable to change
Languages
Georgian
Full Professional
Timeline
Host
Applebee's Neighborhood Grill & Bar
05.2024 - Current
Monitor
Sky Zone Trampoline Park
11.2023 - 05.2024
Philadelphia Academy Charter High School
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