Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Luka Gross

Greendale,Wisconsin

Summary

Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.

Overview

3
3
years of professional experience

Work History

Assistant General Manager

HassleLess Mattress
Greendale, WI
02.2023 - 08.2024
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Delegated work to staff, setting priorities and goals.
  • Provided training, guidance, and support to staff members on proper procedures and policies.

Box Truck Driver

HassleLess Mattress
Greendale, WI
08.2021 - 02.2023
  • Utilized GPS navigation system when necessary for efficient routing purposes.
  • Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
  • Loaded and unloaded truck with pallet jack or by hand.
  • Provided excellent customer service while delivering products safely and efficiently.
  • Reported any mechanical issues or damage to vehicles immediately upon discovery.
  • Maintained records of deliveries made including signatures from recipients upon delivery.
  • Presented clean, professional appearance to promote positive company image.
  • Maintained clean driving record by following safety protocols and strictly adhering to traffic laws.
  • Contacted customers prior to delivery to coordinate delivery times.

Education

High School Diploma -

Greendale High School
Greendale, WI
06-2020

Skills

  • Business operations background
  • Business operations knowledge
  • Employee Scheduling
  • Operations Management
  • Employee Relations
  • Training and development skill
  • Inventory Control
  • Human Resources

Affiliations

  • Working on vehicles
  • Participating in social activity's with family and friends

Timeline

Assistant General Manager

HassleLess Mattress
02.2023 - 08.2024

Box Truck Driver

HassleLess Mattress
08.2021 - 02.2023

High School Diploma -

Greendale High School

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Luka Gross