Luka Majstorovic

• Administered and maintained IT infrastructure, ensuring high availability and performance across systems in retail and taxi service environments.
• Provided technical support and troubleshooting to end-users, improving resolution times and reducing recurring issues.
• Advised management on IT and cybersecurity best practices, contributing to the company’s digital transformation strategy.
• Implemented efficient software solutions and assisted in integration processes to streamline operations.
• Delivered user training and created internal documentation to support system adoption and digital literacy.
• Optimized system performance through regular updates, patch management, and proactive monitoring.
• Supported secure network architecture and endpoint protection aligned with modern cybersecurity standards.

Skills: IT Consulting · Cybersecurity · Network Security · Microsoft Products · Digital Forensics · System Optimization · Technical Support

Student Job

• Delivered front-line technical support to employees and clients, resolving hardware and software issues across a wide range of systems.
• Maintained and configured workstations, printers, and peripheral devices to ensure optimal performance.
• Assisted with software installations, updates, and troubleshooting to minimize downtime and improve user productivity.
• Provided clear technical guidance and support to non-technical users, enhancing communication and issue resolution.
• Collaborated with internal teams to maintain secure and efficient IT operations in a public-sector business environment.
• Gained hands-on experience in enterprise IT workflows, strengthening diagnostic and customer service skills.

Skills: Windows Administration · Microsoft Office Suite · Computer Hardware · Technical Communication · Help Desk Support · IT Operations

Part-time (Student Job)

• Developed and maintained a custom Android application for hand radios used in industrial communication settings.
• Designed backend logic and database interactions using Java and SQL, ensuring efficient data handling and system reliability.
• Performed IT administration tasks, including system configuration and network troubleshooting.
• Collaborated with hardware engineers and technicians to integrate software solutions with radio hardware and optimize user experience.

Skills: Java Programming · Android Application Development · SQL · Network Administration · Problem Solving · Embedded Communication Systems

• Provided front-line technical support for internet, cable TV, and telecommunication services, resolving issues efficiently and improving customer satisfaction.
• Diagnosed and escalated network and service-related problems.

Skills: Problem Solving · Network Services · Cable Television · Technical Proficiency · Customer Support