Lukas Nastov
Chesterfield,MI
Summary
Dedicated sales associate with a strong commitment to enhancing customer experiences. Skilled in problem-solving and relationship building, ensuring effective communication and prompt resolution of issues. Known for reliability and teamwork, effectively training staff and implementing process improvements that enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Rally House
East Lansing, MI
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of store promotions and merchandise to effectively inform customers.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Collaborated with team members on visual merchandising to improve store presentation.
- Resolved customer complaints by providing appropriate solutions in a timely manner.
- Participated in inventory management, ensuring stock levels were maintained for optimal sales support.
- Adapted quickly to changing priorities and tasks in a fast-paced retail environment.
- Supported onboarding of new staff by sharing best practices and store procedures.
- Built relationships with customers to encourage repeat business.
Concession Stand Lead and Scorekeeper
All Star Sportscenter
New Baltimore, MI
04.2023 - 08.2025
- Oversaw daily operations of concession stand, ensuring efficient service and product availability.
- Trained and mentored staff on customer service best practices and food safety protocols.
- Managed inventory levels, coordinating timely restocking of supplies to meet demand.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer inquiries and complaints promptly, fostering a positive experience for all patrons.
- Managed financial records accurately by monitoring daily sales reports, reconciling cash drawers regularly, documenting discrepancies if any.
Door-to-Door Sales Representative
Shelby Construction
Shelby, MI
03.2023 - 08.2023
- Delivered compelling sales presentations to homeowners, showcasing construction services and solutions.
- Cultivated relationships with potential clients through effective door-to-door engagement strategies.
- Conducted market research to identify target neighborhoods for sales outreach and service promotions.
- Collaborated with team members to develop tailored sales pitches based on client needs and preferences.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Cashier And Fry Cook
McDonald's
New Baltimore, MI
02.2022 - 04.2022
- Processed customer transactions accurately and efficiently, ensuring smooth service flow.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Maintained cleanliness of workstations, adhering to health regulations consistently.
- Operated cooking equipment to prepare food items following safety and quality standards.
Education
No Degree - Packaging
Michigan State University
East Lansing, MI05.2028
High School Diploma -
Anchor Bay High School
Fair Haven, MI05.2024
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Leadership
- Money handling
- Listening skills
- Reliable and punctual
- Problem-solving
- Time management
- Teamwork and collaboration
Certification
- AI Certified - October 2025
Timeline
Sales Associate
Rally House
08.2025 - Current
Concession Stand Lead and Scorekeeper
All Star Sportscenter
04.2023 - 08.2025
Door-to-Door Sales Representative
Shelby Construction
03.2023 - 08.2023
Cashier And Fry Cook
McDonald's
02.2022 - 04.2022
No Degree - Packaging
Michigan State University
High School Diploma -
Anchor Bay High School