Lukas Phillips

• Managed patient services to create a welcoming environment and expedite care delivery.
• Managed comprehensive patient registration in diverse computer programs based on specific service requests.
• Delivered occupational health services, achieving timely pre-employment drug screenings and physicals. Addressed urgent care requirements for patients, ensuring prompt treatment for illnesses and injuries.
• Applied quick and accurate computer skills alongside interpersonal strengths to support operational effectiveness in this role.
• Attention to detail and organization skills has served me well in this position.

• Coordinated patient admissions and transfers to ensure seamless placement at Christ Hospital.
• Managed incoming phone calls and performed data entry for patient pre-registration in Epic. Coordinated patient assignments to suitable units for optimal care.
• Utilized communication and computer skills to facilitate interactions with hospital personnel and external teams, supporting seamless hospital-to-hospital transfers.

• Managed front desk operations, ensuring efficient and welcoming registration for all patients at Orthocincy.
• Delivered exceptional customer service while managing patient scheduling and data entry tasks in a professional manner.
• Gained comprehensive understanding of HIPAA regulations and customer service best practices, laying groundwork for future roles in healthcare.

Oversaw customer interactions to foster a welcoming shopping atmosphere. Managed product displays and inventory replenishment to optimize sales opportunities. Collaborated with team members to maintain store standards and cleanliness. Participated in inventory in store and shipment of old product to corporate.