Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lukas Santamaria

Beltsville,MD

Summary

Hard working individual with experience in customer service and more recently, safety compliance at Southwest Airlines. Proven ability to enhance operational efficiency in fast-paced environments. Strong problem-solving skills complemented by effective communication and leadership, consistently achieving team goals while maintaining high service standards.

Overview

3
3
years of professional experience

Work History

Ramp Agent

Southwest Airlines
10.2024 - Current
  • Load, unload, service, guide, and direct Company Aircraft
  • Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
  • Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
  • Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
  • Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers.
  • Provide friendly service to and maintains positive relationships with all internal and external Customers

Security Specialist

Target
06.2024 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Performed regular audits of store merchandise and existing security measures, identifying areas for improvement and recommending changes accordingly.
  • Wrote detailed reports of all security incidents and investigations.
  • De-escalating situations between team members and guests.

Security Specialist

Target
01.2024 - 04.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Performed regular audits of store merchandise and existing security measures, identifying areas for improvement and recommending changes accordingly.
  • Wrote detailed reports of all security incidents and investigations.
  • De-escalating situations between team members and guests.

Warehouse Worker

UPS
11.2023 - 12.2023
  • Loaded, unloaded, and moved material to and from trailers and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Server

Chadol Korean BBQ
08.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices as a team lead.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Dematha Catholic High School
Hyattsville, MD
06-2022

Skills

  • Safety procedures compliance
  • Customer service
  • Problem-solving
  • Leadership
  • Communication
  • Working in fast paced environments under pressure
  • Multi-tasking

Languages

Spanish
Professional Working

Timeline

Ramp Agent

Southwest Airlines
10.2024 - Current

Security Specialist

Target
06.2024 - 09.2024

Security Specialist

Target
01.2024 - 04.2024

Warehouse Worker

UPS
11.2023 - 12.2023

Server

Chadol Korean BBQ
08.2022 - 09.2023

High School Diploma -

Dematha Catholic High School

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