Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luke Andaya

Jersey City

Summary

Dynamic Pharmacy Technician with a proven track record at Walgreens, skilled in pharmaceutical calculations, medication dispensing, and maintaining confidentiality. Demonstrated excellent problem-solving, workflow optimization, and team collaboration, contributing to pharmacy efficiency and high customer satisfaction. Possesses a strong foundation in pharmaceutical terminology, drug interactions, and data entry, with a keen eye for detail and a proactive approach to ensuring accurate medication dispensing and enhanced patient care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
11.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Adhered to HIPAA guidelines and regulations, ensuring the confidentiality and security of patient information while performing pharmacy technician duties.
  • Administered vaccines to patients in accordance with state and federal guidelines, ensuring safety, accuracy, and patient education as part of pharmacy technician duties.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging as well as resolving discrepancies between patient prescriptions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone.

Customer Service Associate

Walgreens
08.2019 - 11.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed and organized customer photo orders, ensuring timely processing, accurate customization, and high-quality delivery while providing exceptional service and support.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Cashier

National Wholesale Liquidators
06.2018 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Biology

New Jersey City University
Jersey City, NJ
05-2024

Skills

  • Problem-solving skills
  • Interpreting and processing pharmacy abbreviations
  • Drug classification
  • Confidentiality and HIPAA
  • Pharmaceutical calculations
  • Medication dispensing
  • Team collaboration
  • Workflow optimization
  • Insurance billing

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Basic Life Support Certification (BLS)
  • CPR/AED Certification
  • Pharmacy Tech Immunization Approval
  • New Jersey Driver's License

Languages

English
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
11.2020 - Current

Customer Service Associate

Walgreens
08.2019 - 11.2020

Cashier

National Wholesale Liquidators
06.2018 - 11.2018

Bachelor of Arts - Biology

New Jersey City University

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Luke Andaya