Luke Bishop
Amarillo
Summary
Dynamic Inside Sales Representative with a proven track record at Austin Hose, excelling in relationship development and upselling. Recognized for enhancing customer satisfaction through attentive service and tailored solutions. Skilled in CRM software, I effectively track sales activities and ensure timely follow-ups, driving revenue growth and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Austin Hose
05.2024 - Current
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Utilized CRM software to track sales activities, ensuring accurate and timely follow-ups.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Delivery Driver
Gray Glove Delivery
04.2023 - 07.2024
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate records of deliveries and inventory management systems.
- Navigated optimal routes using GPS technology to minimize delivery times.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Order Puller
Ben E. Keith
03.2024 - 05.2024
- Implemented improvements in picking strategies, enhancing overall productivity within the warehouse.
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
- Resolved any discrepancies in orders swiftly, ensuring customers received accurate shipments without delay.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
- Palleted large shipments efficiently.
Unemployed
N/a
01.2024 - 03.2024
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Forklift Operator
Arena Containers
07.2023 - 02.2024
- Operated forklifts to load and unload materials efficiently within warehouse environment.
- Conducted routine inspections of equipment to ensure safety and compliance with regulations.
- Coordinated with team members to optimize workflow during peak operational hours.
- Trained new employees on safe forklift operation and company protocols.
Plumbing Apprentice
A-1 Plumbing Supply
02.2023 - 04.2023
- Assisted in installation and repair of plumbing systems under supervision.
- Conducted routine maintenance checks to ensure system efficiency and compliance.
- Operated plumbing tools and equipment safely, adhering to safety protocols.
- Collaborated with senior plumbers to troubleshoot complex plumbing issues.
Carpet Cleaner
Carpet Tech
12.2022 - 02.2023
- Operated advanced carpet cleaning equipment, ensuring effective stain removal and surface care.
- Trained new team members on cleaning techniques and safety protocols, enhancing overall service quality.
- Developed customized cleaning plans based on client needs, improving customer satisfaction rates.
- Conducted routine maintenance on cleaning machines, reducing downtime and increasing operational efficiency.
Warehouse Worker
Amazon
09.2022 - 12.2022
- Ensured compliance with safety protocols, minimizing workplace incidents through training sessions.
- Coordinated shipping and receiving processes, optimizing workflow and reducing delays.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
City Carrier Assistant
United States Post Office
01.2022 - 08.2022
- Delivered mail accurately and efficiently to designated routes, ensuring timely service.
- Operated postal delivery vehicles while adhering to safety regulations and guidelines.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
Server
Logans Roadhouse
11.2021 - 01.2022
- Implemented suggestions for improving service processes, contributing to overall operational efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Warehouse Worker
International Paper
10.2021 - 11.2021
- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Managed inventory by conducting regular cycle counts and updating stock levels accurately.
Server
Red River Steakhouse
09.2021 - 10.2021
- Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Order Puller
Affiliated Foods Inc.
08.2021 - 08.2021
- Maintained organized work areas, promoting safety and adherence to operational protocols.
- Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Supported continuous improvement initiatives by regularly providing feedback and suggestions to management.
- Maintained a safe working environment by adhering to safety protocols and properly handling equipment during order pulling.
Insulator Helper
Enertech
08.2021 - 08.2021
- Assisted in installation of insulation materials, ensuring compliance with safety standards and protocols.
- Operated hand and power tools to cut and fit insulation according to specifications.
- Collaborated with team members to improve workflow efficiency on job sites.
- Conducted quality checks on installed insulation, identifying and correcting deficiencies.
Knife Operator
Tyson Foods
07.2021 - 08.2021
- Documented daily production activities and reported discrepancies to management for resolution.
- Enhanced production efficiency by maintaining and adjusting knife cutting machines.
- Increased job accuracy with thorough understanding of job requirements and attention to detail during the setup process.
- Performed equipment inspections to identify potential issues before they impacted productivity.
Server
Red River Steakhouse
06.2021 - 07.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Knife Operator
JBS Beef Plant
05.2021 - 06.2021
- Monitored quality of cuts, making adjustments as needed for precision outcomes.
- Implemented process improvements that enhanced cutting speed without compromising quality.
- Actively participated in team meetings, providing valuable input that contributed to overall improvements in the production process.
- Kept work areas organized, clean and free of safety hazards.
Meat Packer
SSI FOODs
02.2021 - 05.2021
- Operated packaging machinery to ensure efficient meat processing and packaging.
- Monitored product quality during packing to maintain safety standards and freshness.
- Collaborated with team members to optimize workflow and reduce downtime in production line.
- Trained new employees on safe handling procedures and equipment operation techniques.
Pizza Delivery Driver
Pizza Hut
01.2021 - 02.2021
- Managed cash transactions accurately, ensuring accountability and adherence to financial procedures.
- Monitored vehicle maintenance needs proactively, ensuring reliability and compliance with operational standards.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Delivery Driver
Papa John's Pizza
11.2020 - 01.2021
- Ensured timely delivery of orders while maintaining high customer satisfaction levels.
- Coordinated routes efficiently to minimize delivery times and enhance service quality.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Customer Service Representative
HTeaO
03.2020 - 08.2020
- Resolved customer inquiries through phone and email communication, enhancing satisfaction levels.
- Assisted in training new team members on service protocols and company policies.
- Conducted regular team meetings to discuss challenges and promote solutions.
- Coached team members in techniques necessary to complete job tasks.
Plumbing Assistant
Missouri Valley
10.2019 - 12.2019
- Assisted in installation and repair of plumbing systems, ensuring compliance with safety standards.
- Managed inventory of tools and materials, streamlining workflow for plumbing projects.
- Collaborated with senior plumbers to diagnose issues and determine appropriate solutions.
- Maintained cleanliness and organization of work area, enhancing overall team efficiency.
Knife Operator
Tyson Foods
09.2019 - 10.2019
- Maximized output by optimizing machine settings for various materials and thicknesses.
- Achieved high levels of customer satisfaction through consistent delivery of quality products within established deadlines.
- Ensured consistent product quality through precise machine calibration and monitoring.
- Collaborated with team members to meet production deadlines and maintain high-quality standards.
Correctional Officer
TDCJ
03.2018 - 08.2019
- Monitored inmate behavior to ensure compliance with facility rules and regulations.
- Conducted security checks and inspections to maintain a safe environment for staff and inmates.
- Responded effectively to incidents, employing conflict resolution techniques to de-escalate situations.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
Knife Operator
Tyson Foods
12.2017 - 03.2018
- Operated industrial knives to efficiently cut materials according to specifications.
- Ensured adherence to safety protocols while handling sharp equipment.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to optimize workflow and reduce downtime.
United States Soldier
US Army
06.2017 - 12.2017
- Executed tactical operations to achieve mission objectives under high-pressure environments.
- Collaborated with team members to develop and implement strategic plans for various assignments.
- Conducted regular training sessions to enhance team readiness and operational efficiency.
- Maintained equipment and weapons systems, ensuring optimal performance during missions.
Order Puller
Affiliated Foods Inc.
04.2017 - 06.2017
- Operated forklifts and pallet jacks to efficiently transport products within warehouse environment.
- Selected and prepared orders for shipment based on customer specifications and inventory management systems.
- Inspected incoming shipments for accuracy, ensuring quality standards met prior to stocking.
- Collaborated with team members to streamline order fulfillment processes, reducing lead times.
Truck Washer
Blue Beacon Truck Wash
03.2017 - 04.2017
- Operated high-pressure washing equipment to maintain cleanliness of trucks and trailers.
- Inspected vehicles for exterior and interior cleanliness, ensuring adherence to company standards.
- Collaborated with team members to optimize workflow efficiency during peak operations.
- Maintained a safe working environment through adherence to safety guidelines and proper use of cleaning equipment.
Handyman Helper
King Ranch
02.2017 - 03.2017
- Oversaw daily operations, ensuring adherence to safety standards and protocols.
- Managed workload distribution among team members to optimize resource utilization.
- Consistently met production targets while maintaining high levels of quality control throughout the entire process.
Team Lead
Dollar General
09.2016 - 02.2017
- Led team in daily operations, ensuring alignment with company goals.
- Trained new team members on operational procedures and best practices.
- Collaborated with management to enhance workflow efficiency and productivity.
- Monitored performance metrics, providing actionable feedback for improvement.
Unemployed
N/A
04.2016 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Helper
Doshier, Pickens and Francis
02.2016 - 04.2016
- Implemented best practices for organization within work areas, improving accessibility and efficiency.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments.
- Cleaned and straightened work areas to maximize productivity and safety.
- Assisted in completing projects on time through diligent work and effective communication with team members.
Student
Amarillo College
08.2015 - 02.2016
- Collaborated with peers on group projects, enhancing teamwork and communication skills.
- Developed time management strategies to balance coursework and extracurricular activities effectively.
- Engaged in academic discussions, contributing insights and fostering a collaborative learning environment.
- Demonstrated commitment to continuous learning through active participation in university events and seminars.
Assistant
First United Bank
01.2015 - 08.2015
- Assisted in daily administrative tasks to ensure smooth office operations.
- Maintained inventory of office supplies, ensuring availability for staff needs.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Ultimate Medical Academy
Clearwater, FL09-2025
High School Diploma -
Randall High School
Amarillo, TX05-2012
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Upselling and cross selling
- Email and phone etiquette
- Organized and efficient
- Relationship building
- Goal setting
Timeline
Inside Sales Representative
Austin Hose
05.2024 - Current
Order Puller
Ben E. Keith
03.2024 - 05.2024
Unemployed
N/a
01.2024 - 03.2024
Forklift Operator
Arena Containers
07.2023 - 02.2024
Delivery Driver
Gray Glove Delivery
04.2023 - 07.2024
Plumbing Apprentice
A-1 Plumbing Supply
02.2023 - 04.2023
Carpet Cleaner
Carpet Tech
12.2022 - 02.2023
Warehouse Worker
Amazon
09.2022 - 12.2022
City Carrier Assistant
United States Post Office
01.2022 - 08.2022
Server
Logans Roadhouse
11.2021 - 01.2022
Warehouse Worker
International Paper
10.2021 - 11.2021
Server
Red River Steakhouse
09.2021 - 10.2021
Order Puller
Affiliated Foods Inc.
08.2021 - 08.2021
Insulator Helper
Enertech
08.2021 - 08.2021
Knife Operator
Tyson Foods
07.2021 - 08.2021
Server
Red River Steakhouse
06.2021 - 07.2021
Knife Operator
JBS Beef Plant
05.2021 - 06.2021
Meat Packer
SSI FOODs
02.2021 - 05.2021
Pizza Delivery Driver
Pizza Hut
01.2021 - 02.2021
Delivery Driver
Papa John's Pizza
11.2020 - 01.2021
Customer Service Representative
HTeaO
03.2020 - 08.2020
Plumbing Assistant
Missouri Valley
10.2019 - 12.2019
Knife Operator
Tyson Foods
09.2019 - 10.2019
Correctional Officer
TDCJ
03.2018 - 08.2019
Knife Operator
Tyson Foods
12.2017 - 03.2018
United States Soldier
US Army
06.2017 - 12.2017
Order Puller
Affiliated Foods Inc.
04.2017 - 06.2017
Truck Washer
Blue Beacon Truck Wash
03.2017 - 04.2017
Handyman Helper
King Ranch
02.2017 - 03.2017
Team Lead
Dollar General
09.2016 - 02.2017
Unemployed
N/A
04.2016 - 09.2016
Helper
Doshier, Pickens and Francis
02.2016 - 04.2016
Student
Amarillo College
08.2015 - 02.2016
Assistant
First United Bank
01.2015 - 08.2015
Ultimate Medical Academy
High School Diploma -
Randall High School
Similar Profiles
Katelyn GarciaKatelyn Garcia
Hose Technician at Austin HoseHose Technician at Austin Hose
Eddgar Castillo IIEddgar Castillo II
Warehouse Associate at Austin HoseWarehouse Associate at Austin Hose
DOUGLAS CURLEYDOUGLAS CURLEY
OEM FABRICATION MANAGER at AUSTIN HOSEOEM FABRICATION MANAGER at AUSTIN HOSE
Noah ReneauNoah Reneau
Cashier - Good4U Crew at Natural GrocersCashier - Good4U Crew at Natural Grocers
Caitlin HallCaitlin Hall
Bartender at Public HouseBartender at Public House