Luke Falk
Dearborn
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
09.2023 - 06.2025
- Coordinated daily operations to enhance team productivity and workflow efficiency.
- Assisted in developing strategic initiatives to improve customer satisfaction and service delivery.
- Analyzed inventory management processes, ensuring optimal stock levels and reducing waste.
- Facilitated communication between departments to streamline information flow and decision-making.
- Evaluated employee performance metrics to recommend targeted professional development initiatives.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Shift Leader
Planet Fitness
02.2022 - 09.2023
- Supervised daily operations, ensuring team adherence to safety protocols and service standards.
- Trained new staff on operational procedures and customer service techniques.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Assisted in resolving customer complaints, enhancing satisfaction and loyalty.
- Collaborated with management to develop strategies for peak service hours.
- Maintained cleanliness and organization of work areas, promoting a positive environment.
Member Service Representative
Planet Fitness
03.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Education
Bachelor of Arts - Elementary Education
Wayne State University
Detroit, MI06-2028
High School Diploma -
Dearborn High School
Dearborn, MI05-2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Training and development background
- Employee scheduling
- Sales techniques
- Customer retention
- Vendor relationship management
Certification
- First Aid/CPR Certified
Languages
English
Timeline
Assistant General Manager
Planet Fitness
09.2023 - 06.2025
Shift Leader
Planet Fitness
02.2022 - 09.2023
Member Service Representative
Planet Fitness
03.2021 - 02.2022
Bachelor of Arts - Elementary Education
Wayne State University
High School Diploma -
Dearborn High School
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