Luke Ivie

Assistant Store Manager

Hibbett Sporting Goods

09.2021 - Current

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.