Luke Lighthiser
Dayton,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
22
22
years of professional experience
Work History
Rural Mail Carrier
USPS
Ohio
06.2022 - Current
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Handled accurate cash payments for postage and incurred fees.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Sorted mail according to order of address appearance for easy access in field.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Signed and received mail with signature requirements upon delivery and loading.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Department Manager
Meijer
Ohio
11.2001 - 10.2007
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Marketing - Business Economics
Cedarville University
Cedarville, OHSkills
- Route Navigation
- Service Sales
- Address Management System
- Mail-Sorting and Delivery Sequence
- Multitasking
- Troubleshooting
- Customer Relations
- Organization and Time Management
- Dependable and Responsible
- Route Planning
- Route Deliveries
- Delivery Records
- Change-Of-Address Orders
Timeline
Rural Mail Carrier
USPS
06.2022 - Current
Department Manager
Meijer
11.2001 - 10.2007
Marketing - Business Economics
Cedarville University