Nancy Baker
Fort Worth,TX
Summary
Motivated and enthusiastic with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
9
9
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
02.2015 - Current
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Sorted mail according to order of address appearance for easy access in field.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Signed and received mail with signature requirements upon delivery and loading.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Employed GPS and other navigational tools to find shortest routes to locations.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06.1983
Skills
- Route Planning
- Vehicle Inspections
- Mail-Sorting and Delivery Sequence
- Route Deliveries
- Change-Of-Address Orders
- Registered Mail Protocols
- GPS Use
- Route Navigation
- Schedule Management
- Address Management System
- Mail Sorting
- Delivery Records
- Data Management
- Analytical and Critical Thinking
- Organization
- Verbal Communication
- Calm Under Pressure
- Networking
Timeline
Rural Mail Carrier
United States Post Office
02.2015 - Current
High School Diploma -
Bonanza High School
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