Luke MacBay
Circle K Corp
Surprise,AZ
4
years of professional experience
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
4 Years 1 Month- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified customer service process improvement areas and recommended actionable changes.
- Built strong customer relationships through personalized assistance and tailored support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to enhance team effectiveness.
- Supported sales team members to drive growth and development.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated daily operations to ensure efficient workflow and staff productivity.
- Implemented process improvements that increased accuracy in inventory management systems.
- Developed training materials to enhance team performance and onboarding processes.
Education
High School Diploma
Skills
Inventory Management
Logistics Coordination
Customer service
Training New Employees
Team leadership
Decision-making
Operational Maintenance
Running Cash Register
Merchandising Support
Flexible Scheduling
Employee coverage
Food Preparation
References
References available upon request.
Education and Training
other
Timeline
Assistant Manager
Circle K Corp
07.2022 - CurrentRead More
E Institute
High School Diploma
Read More