Luke Murillo
Van Nuys,CA
Summary
Dynamic professional with extensive experience in customer service and staff management. Recognized for strong decision-making and ability to resolve customer inquiries efficiently, ready to enhance team performance and drive business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
El Pollo Loco
Hollywood, CA
06.2012 - 02.2013
- Collaborated with team members to ensure smooth workflow during peak hours.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Assistant Manager
Community Choice Financial Inc.
Canoga Park, CA
03.2013 - Current
Assisted customers with inquiries and service requests. Supported data entry tasks to maintain accurate records. Handled cash transactions efficiently as a loan agent. Provided telephone support to resolve customer issues.
Education
High School Diploma -
Helen Bernstein Highschool
Los Angeles, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer rapport
- Staff management
Accomplishments
Employee of the Month as a CSR and Assistant Manager.
Certification
Employee of the Month for multiple years as CSR and Assistant Manager.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Community Choice Financial Inc.
03.2013 - Current
Cashier
El Pollo Loco
06.2012 - 02.2013
High School Diploma -
Helen Bernstein Highschool