Luke Obregon
Merrillville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Bartender
Up Your Alley Bowl
03.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Developed knowledge of various cocktails and drink recipes to ensure consistent quality.
- Enhanced customer experience by providing friendly and attentive service.
- Demonstrated adaptability by quickly learning new drink recipes and menu offerings upon request from customers or supervisors.
Bartender
Club Krave
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and replenishing inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista
STARBUCKS COFFEE COMPANY
06.2018 - 03.2024
- Responsible for memorizing and handcrafting all drink choices on Starbucks menu, as well as numerous modifications to meet customer needs (Crafting 3-4 drinks at one time)
- Demonstrating exceptional multitasking skills to ensure excellent customer service while preparing drinks, cleaning, cash handling, stocking, and performing other duties in location averaging ~$6-8000 daily
Customer Operations Representative
COYOTE LOGISTICS
06.2020 - 06.2022
- Grew several developing accounts from cradle to grave, ensuring customer commitments were met, bidding on auctioned lanes, and increasing volume and revenue through positive customer relationships, so that accounts were handed off to individual representatives
- Saw 1000+ loads directly/Brought in 2.4 million dollars in revenue/Made company $145,791 in gross Margin/Accounts averaged $1,157 dollars per day
Education
Bachelor of Arts - Communication Studies
Indiana University Northwest
Gary, IN05.2018
Skills
- Issue and Complaint Resolution
- Complex Problem-Solving
- Internal Communications
- Patron Experiences
- Liquor, Beer and Wine Knowledge
- Attending Multiple Customers
Timeline
Bartender
Up Your Alley Bowl
03.2024 - Current
Bartender
Club Krave
08.2023 - Current
Customer Operations Representative
COYOTE LOGISTICS
06.2020 - 06.2022
Barista
STARBUCKS COFFEE COMPANY
06.2018 - 03.2024
Bachelor of Arts - Communication Studies
Indiana University Northwest
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