Luke Penn
Freeport
Summary
Insurance broker specializing in client relationship management and operational efficiency. Demonstrated success in improving processes and building strong client connections. Committed to continuous learning and contributing to team success with effective communication skills.
Overview
4
4
years of professional experience
7
7
Certifications
Work History
Insurance Broker
Symmetry Financial Group
Freeport
08.2025 - Current
- Assisted clients in identifying suitable insurance coverage options.
- Developed strong relationships with clients through effective communication skills.
- Conducted market research to identify competitive rates for clients.
- Collaborated with team members to streamline client onboarding procedures.
Senior Manager
Senior Living Solutions
Freeport
01.2025 - Current
- Collaborated with healthcare providers to coordinate resident health services.
- Oversaw budget planning and resource allocation for operational efficiency.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Apprentice Electrician
Polar Electric
Anchorage
12.2024 - 03.2025
- Assisted electricians in installing and repairing electrical systems.
- Maintained tools and equipment to ensure safe working conditions.
- Collaborated with team members to complete electrical installations efficiently.
- Delivered materials and tools to job sites as needed for projects.
Tower Climber
New Horizons Telecom
Palmer
08.2024 - 12.2024
- Installed telecommunications equipment on various tower structures.
- Assisted in troubleshooting and maintaining communication devices on-site.
- Collaborated with team members to complete climbing and rigging tasks efficiently.
- Maintained tools and equipment to ensure readiness for daily operations.
- Followed safety protocols during high-altitude work to prevent accidents.
- Utilized rope access techniques to gain access to difficult locations on towers or buildings.
Front Desk Manager
The Alaska Club Wasilla
Wasilla
03.2024 - 08.2024
- Managed front desk operations and coordinated guest check-in processes.
- Trained and supervised front desk staff to enhance service quality.
- Handled guest inquiries and resolved complaints efficiently and professionally.
- Implemented front desk procedures to improve workflow and efficiency.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
Team Lead
Coldstone Creamery
Wasilla
05.2023 - 03.2024
- Supervised daily operations of ice cream production and service.
- Trained and mentored new team members on customer service standards.
- Ensured compliance with health and safety regulations in food handling.
- Implemented efficient workflow processes to enhance team performance.
- Resolved customer complaints promptly to maintain satisfaction levels.
Lifeguard
The Alaska Club Wasilla
Wasilla
09.2022 - 05.2023
- Monitored pool areas for safety and compliance with regulations.
- Provided first aid and emergency response to patrons as needed.
- Conducted regular equipment checks to ensure proper functioning.
- Instructed swim lessons for various skill levels and ages.
- Enforced facility rules to maintain a safe environment for guests.
Cashier
McDonald's
Wasilla
09.2022 - 09.2022
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and mobile payment transactions securely.
- Collaborated with team members to ensure smooth service flow.
Lifeguard
The Alaska Club Wasilla
Wasilla
06.2021 - 09.2022
Education
High School Diploma -
Idea Homeschool
Wasilla, AK05-2024
Skills
- Client relationship management
- Risk assessment
- Operational efficiency
- Telecommunications installation
- Safety compliance
- Market research
- Workflow optimization
- Problem solving
Certification
Florida Life, Health, and Annuities Insurance License(s)
Timeline
Insurance Broker
Symmetry Financial Group
08.2025 - Current
Senior Manager
Senior Living Solutions
01.2025 - Current
Apprentice Electrician
Polar Electric
12.2024 - 03.2025
Tower Climber
New Horizons Telecom
08.2024 - 12.2024
Front Desk Manager
The Alaska Club Wasilla
03.2024 - 08.2024
Team Lead
Coldstone Creamery
05.2023 - 03.2024
Lifeguard
The Alaska Club Wasilla
09.2022 - 05.2023
Cashier
McDonald's
09.2022 - 09.2022
Lifeguard
The Alaska Club Wasilla
06.2021 - 09.2022
High School Diploma -
Idea Homeschool