Luke Sommers
Grandville,MI
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Maple Hill Golf
05.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
BBA - Accounting And Finance
Michigan State University
East Lansing, MI05.2027
Associates in Finance - Finance
Grand Rapids Community College
Grand Rapids, MI05.2025
High School Diploma -
Grandville High School
Grandville, MI05.2023
Skills
- Product Recommendations
- Speaking Clearly
- Complex Problem-Solving
- Surface Work
- Sales Training
- Social Perceptiveness
- Selling Techniques
- Store Opening and Closing
Timeline
Sales Associate
Maple Hill Golf
05.2020 - Current
BBA - Accounting And Finance
Michigan State University
Associates in Finance - Finance
Grand Rapids Community College
High School Diploma -
Grandville High School
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