Luke Tanner
LaBelle,FL
Summary
I am a bachelors graduate in Biology, mechanically inclined, and well rounded individual. I have sales experience in creating and closing sales. I have great experience with customer service and building customer relationships in tough and stressful situation. I can find common ground with anyone to build a relationship and strengthen it over time. With my most recent position I’ve found consistency to be key in starting and growing a business relationship. I am fast to learn in any environment I am in and will excel.
Overview
6
6
years of professional experience
Work History
Community Liaison
Arbor Home Health
Fort Myers, Florida
01.2025 - 09.2025
- Go out into the community and build relationships with local primary care physicians to build a book of business.
- Maintain a successful book of business
- Provide concierge services to make customer relationships stronger.
- Participate in vendor fairs to educate patients and physicians on services provided and qualifications for services.
- Organize and obtained information from referral sources to complete referral for start of care.
- Implemented outreach strategies to increase awareness of program offerings in the community.
Service Technician
Nerthlings Heating & Air Conditioning
Erie, Pennsylvania
08.2023 - 12.2024
- Prepared job assignment reports and forms for accountability and traceability.
- Repaired faulty components such as motors, pumps, valves, switches.
- Reconditioned and repaired machine systems and components to return to operation.
- Created sales leads for new equipment
- Provided adequate customer service in all aspects
- Worked an on-call schedule and reached out to customers for scheduling diagnostics.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Conducted preventive maintenance on a variety of machines and systems.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Inspected equipment for proper operation and safety hazards prior to use.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Waterpolo Team Manager and Player
Mercyhurst University
Erie, PA
08.2019 - 11.2022
- Assisted coaching staff in all facets
- Organized travel for 20 athletes and staff
- Conducted film analysis to coach players
- Organized daily team meetings
Receptionist
Rasberry Animal Clinic
Pembroke Pines, FL
08.2019 - 08.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
Bachelor of Arts - Biology
Mercyhurst University
Erie, PA05.2023
Skills
- Multitasking and prioritization
- Organizational skills
- Technologically savvy
- People Skills
- Relationship Building
- Friendly, Positive Attitude
- Customer Service
- Critical Thinking
- Good Work Ethic
- Sales
- EPA 608 Universal License Certified
NCAA Athlete
Member of Mercyhurst Universities Lakers Water Polo team for 4 years.
Timeline
Community Liaison
Arbor Home Health
01.2025 - 09.2025
Service Technician
Nerthlings Heating & Air Conditioning
08.2023 - 12.2024
Waterpolo Team Manager and Player
Mercyhurst University
08.2019 - 11.2022
Receptionist
Rasberry Animal Clinic
08.2019 - 08.2020
Bachelor of Arts - Biology
Mercyhurst University