Luke Tessier
Troy,AL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Centers, LLC
12.2021 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cyber Threat Analyst Intern
AIG
07.2024 - 07.2024
- Completed a cybersecurity threat analysis simulation for the Cyber Defense Unit, staying updated on CISA publications.
- Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity.
- Drafted a clear and concise email to guide teams on vulnerability remediation.
- Utilized Python skills to write a script for ethical hacking, avoiding ransom payments by bruteforcing decryption keys.
Security Operations Center Analyst Intern
Telstra
05.2024 - 05.2024
- Completed a cybersecurity zero day attack simulation for the Telstra security operations center.
- Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity.
- Drafted a clear and concise email to guide teams on vulnerability remediation.
- Utilized Python skills to write a script for ethical hacking, adding a fine tuned firewall rule mitigating impact of zero day attack.
Analyst Intern
Mastercard
05.2024 - 05.2024
- Completed a job simulation where I served as an analyst on MasterCard's Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
Education
Bachelor of Science - Cybersecurity
Troy University
Troy, AL12.2024
Skills
- Customer Service
- Team Collaboration
- Data Analysis
- Data Presentation
- Problem Solving
- Vulnerability Triage
- Communication
- Python/ Java/ C
- Windows/ Linux
- Detection & Response
Certification
- CompTIA Security+
- CompTIA Network+
Timeline
Cyber Threat Analyst Intern
AIG
07.2024 - 07.2024
Security Operations Center Analyst Intern
Telstra
05.2024 - 05.2024
Analyst Intern
Mastercard
05.2024 - 05.2024
Customer Service Associate
Lowe's Home Centers, LLC
12.2021 - 12.2024
Bachelor of Science - Cybersecurity
Troy University
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