Luke Zuniga
San Diego,CA
Summary
Dedicated customer service professional with over eight years of experience, including six years in grocery and retail. Strong communicator with excellent interpersonal skills, problem-solving ability, and a proactive approach to improving efficiency and general operations. Functionally bilingual in Spanish and known for reliability, adaptability, and clear communication in fast-paced environments.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Assistant Front End Manager
Food4Less
San Diego, California
2023.01 - Current
- Assists in managing daily front end operations and customer service standards.
- Trains new employees on daily operations regarding sales floor.
- Trains new employees on usage of POS and proper money handling techniques.
- Delegates responsibilities appropriately to front end team.
- Coordinates staff schedules to ensure adequate coverage during peak hours.
- Provides excellent customer service and pragmatic, intelligent solutions to customers' complaints.
- Operates cash register, and maximizes throughput of customers during peak hours
- Sells alcohol and understood risk of alcohol
- Operates cash recycler, veribalance computer, and safe.
- Records cash balances at the end of the day and dropped cash bags.
- Understands the risk of fraudulent transactions and potential signs of money-laundering
- Maintains product displays throughout store.
- Operates baler.
- Assists truck driver with deliveries.
- Operates electric pallet jacks.
- Coordinates with security and law enforcement to protect the store against loss and other outside threats.
- Handles in-store incidences with professionalism and adherence to policy.
- Maintains cleanliness standards, operated KaiVac machine
Combo Clerk
Vons
Chula Vista, California
2020.03 - 2022.12
- Provided excellent customer service to clients on the sales floor
- Brought in shopping carts
- Maintained excellent sanitary standards (especially during COVID-19 pandemic)
- Bagged groceries quickly and intelligently for customers
- Operated cash registers and maintained high customer throughput during peak hours
- Assisted in operations with DriveUpAndGo curbside delivery service
- Handled customer complaints and properly delegated issues to management
- Worked overtime and holiday hours reliably.
Education
Temecula Valley High School
Temecula, CARiverside City College
Riverside, CASkills
- Customer service
- Employee management of operations
- Cash handling
- POS operations
- Self Checkout maintenance and operations
- Electric pallet jack
- Baler
- Electronic and computer savvy
- High levels of empathy, de-escalation, can speak very clearly and with authority
- Can speak Spanish relatively well
Timeline
Assistant Front End Manager
Food4Less
2023.01 - Current
Combo Clerk
Vons
2020.03 - 2022.12
Temecula Valley High School
Riverside City College