Summary
Overview
Work History
Education
Skills
Timeline
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Lukman Baggia

Sr. Business Account Manager
Glen Ellyn,IL

Summary

Experienced Business Account Manager with over 10 years of telecommunication and business excellence, I support the Arlington Heights and Palatine, Illinois area with key technology elements to help local businesses to be more efficient. I have continuously demonstrated that I am able to help technology issues, increase performance and reduce cost. Professionally throughout my career foot print, I have built strong relationships and created unique ideas to help my clients alongside challenging me to be better.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Sr. Business Account Manager

Verizon
Rolling Meadows, IL
08.2016 - Current
  • Consultative selling.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
  • Help businesses reduce cost and increase performance.

Sr. Business Account Executive

Comcast
Countryside, IL
06.2015 - 08.2016
  • Provide a complete solution for businesses
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
  • Strong prospecting skills.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Store Manager

AT&T
Naperville, IL
02.2013 - 06.2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

District Manager

Cricket Wireless
Lombard, IL
05.2009 - 02.2013
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Education

No Degree - Business Management

College of DuPage
Glen Ellyn, IL
05.2001 -

Skills

    Customer Relations

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Timeline

Sr. Business Account Manager

Verizon
08.2016 - Current

Sr. Business Account Executive

Comcast
06.2015 - 08.2016

Store Manager

AT&T
02.2013 - 06.2015

District Manager

Cricket Wireless
05.2009 - 02.2013

No Degree - Business Management

College of DuPage
05.2001 -

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Lukman BaggiaSr. Business Account Manager