Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
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SHAKIYL JONES

Allentown,PA

Summary

Results-driven Senior Account Manager with extensive experience in solving cross-vertical business challenges and delivering proven outcomes. Expertise in helping local businesses enhance employee productivity through wireless technology, IoT, and office services. Known for consistently achieving high productivity, and efficiently meeting objectives. Specializes in strategic account development, client relationship management, and sales forecasting. Strong negotiation, communication, and leadership skills enable success in complex business environments. Committed to driving customer satisfaction and exceeding revenue targets with a focused, solution-oriented approach.

Overview

10
10
years of professional experience

Work History

Sr. Business Account Manager

Verizon Business
11.2021 - 11.2024
  • Managed all business sectors outside of the public domain, leveraging extensive expertise across a variety of industries, including healthcare, non-profit organizations, construction, and professional services
  • Responsible for the growth and revenue of a $3M module by core business, fixed wireless access, VoIP services, and security products at the device and network level
  • Implemented a comprehensive client engagement strategy that drove a 30% revenue increase ($900k) for the core module, earning recognition as the #2 Senior Account Manager in the Philadelphia market by surpassing all key performance metrics

Business Account Manager

Verizon Business
01.2020 - 10.2021
  • Grew the customer base by acquiring new business and retaining existing accounts in the small business segment
  • Achieved #10 ranking on the sales leaderboard for the Small Medium Business East Organization
  • Received the Award of Excellence for an outstanding performance with the most VoIP activations in the Small Medium Business East Organization

Solutions Manager

Verizon Wireless
08.2015 - 01.2020
  • Developed and executed strategic plans to empower the team in consistently meeting and surpassing sales targets and quota objectives
  • Achieved recognition as the Top Overall Store in the Philadelphia East Market for three consecutive periods: April, November, and Q4
  • Awarded the 'Excellence in Small and Medium Business Expertise' recognition in February for exceptional performance
  • Delivered 241% year-over-year growth in activations, surpassing targets
  • Honored with the President's Coin in October for outstanding performance in key metrics, and delivering exceptional customer experience

Solutions Specialist

Verizon Wireless
06.2014 - 08.2015
  • Consistently exceeded sales targets by actively listening to customers, identifying their needs, and offering tailored solutions to drive results
  • Collaborated with team members to share best practices, enhancing store efficiency, and overall performance
  • Round 3 winner and runner-up in Round 4 out of 5 in the Verizon National Hall of Fame Sales Contest
  • Recognized as the Top Solutions Specialist in the Philadelphia Tri-State Market for outstanding key performance indicators in February
  • Awarded Excellence in October for achieving the highest number of sales activations in the Philadelphia Tai-State Market

Education

MBA - Business Administration

University Of Arizona Global Campus
09.2026

Bachelor of Science - International Business Management

Kean University
08.2014

Skills

  • Sales Strategy Development
  • Strategic Account Oversight
  • Negotiation Expertise
  • Customer Relationship Management
  • Sales Forecasting & Reporting
  • Cross-Functional Collaboration
  • Product Knowledge & Solution Selling
  • Conflict Resolution & Problem Solving

Accomplishments

  • LEAD Manager Graduate, 2017
  • Northeast Pre-Leader Development Graduate, 2015

Activities

Black Belt Professor & Instructor at Prodigy Brazilian Jiu-Jitsu

Timeline

Sr. Business Account Manager

Verizon Business
11.2021 - 11.2024

Business Account Manager

Verizon Business
01.2020 - 10.2021

Solutions Manager

Verizon Wireless
08.2015 - 01.2020

Solutions Specialist

Verizon Wireless
06.2014 - 08.2015

Bachelor of Science - International Business Management

Kean University

MBA - Business Administration

University Of Arizona Global Campus

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