Lumi Li
Arcadia,USA
Summary
Experienced with escrow procedures and regulations, ensuring accurate and timely transaction processing. Utilizes strong organizational and multitasking skills to handle multiple files and deadlines seamlessly. Knowledge of customer service principles and effective communication to build trust and resolve issues.
More than 2 years experience in a high end luxury retail environment. Highly effective at creating and maintaining excellent customer service. Strong ability to organize and manage multiple tasks in a fast paced environment. Top seller at Swarovski during November and December in 2018.
Overview
8
8
years of professional experience
Work History
Jr. Escrow Officer
Garden Escrow
05.2025 - Current
- Supported senior escrow officers with daily administrative tasks to facilitate optimal workflow efficiency.
- Fostered strong relationships with clients and business partners by consistently demonstrating professionalism and reliability throughout the entire escrow process.
- Assisted in training new hires on company policies, procedures, and best practices for successful escrow management.
Escrow Assistant
California Escrow Group
05.2023 - 05.2025
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Followed-up on status of releases, policies, and return of recorded documents.
Sales Associate
Honda
03.2022 - 08.2022
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
Client Service Representative
Christian Dior
01.2019 - 07.2021
- In partnership with sales team, management team and PR team to mar all sales and consignments.
- Support in general boutique operation tasks.
- Provide support to the selling floor.
Sales Associate
Swarovski
09.2018 - 03.2020
- Assist in the development of store associates.
- Works diligently towards achieving personal goals of the day and help the store and the team to achieve the goal of the month.
Graphic Artist
NEPO Inc
04.2017 - 04.2018
- Embrace a highly evolved critical thinking approach to design.
- Create print materials like posters and brochures promoting company's automotive products.
Education
Bachelor of Arts - Graphic Design
California State University, Northridge
Northridge, CA12.2018
Associate of Arts - Graphic Design
Santa Barbara City College
Santa Barbara, CA05.2017
Skills
- Customer service
- Organizational skills
- Task management
- Sales
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Jr. Escrow Officer
Garden Escrow
05.2025 - Current
Escrow Assistant
California Escrow Group
05.2023 - 05.2025
Sales Associate
Honda
03.2022 - 08.2022
Client Service Representative
Christian Dior
01.2019 - 07.2021
Sales Associate
Swarovski
09.2018 - 03.2020
Graphic Artist
NEPO Inc
04.2017 - 04.2018
Associate of Arts - Graphic Design
Santa Barbara City College
Bachelor of Arts - Graphic Design
California State University, Northridge
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