Dedicated professional with strong skills in reservation management and customer service. Experienced in enhancing visitor experiences through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Nostrana Ristorante
Boonton, NJ
11.2024 - Current
Managed guest check-in and check-out processes efficiently to enhance visitor experience.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Coordinated room assignments and maintained accurate reservation records using property management software.
Assisted in maintaining cleanliness and organization of reception area to create welcoming atmosphere.
Cashier Assistant Manager
46 Lounge
Totowa, NJ
07.2024 - 02.2026
Assisted in training new cashiers on operational procedures and customer service standards.
Managed daily cash register operations, ensuring accuracy and efficiency in transactions.
Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
Customer Service Representative
DIRECTV
Pereira, Colombia
06.2022 - 11.2022
Resolved customer inquiries efficiently through phone and chat channels.
Assisted customers with account management and service issues promptly.
Provided product knowledge to enhance customer experience and satisfaction.
Documented customer interactions accurately in CRM systems for tracking purposes.
Education
Associate of Arts - Broadcasting Arts And Technology - in Progress
CCM
Randolph Nj
07.2027
High School Diploma -
Instituto Tecnico Superior
Pereira, Colombia
12.2020
No Degree - English-as-a-Second-Language Education
University of Louisiana At Lafayette
Lafayette, LA
11.2023
Skills
Reservation management
Employee scheduling
Sales promotion
active listening
team work
Multitasker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess Manager
Nostrana Ristorante
11.2024 - Current
Cashier Assistant Manager
46 Lounge
07.2024 - 02.2026
Customer Service Representative
DIRECTV
06.2022 - 11.2022
Associate of Arts - Broadcasting Arts And Technology - in Progress
CCM
High School Diploma -
Instituto Tecnico Superior
No Degree - English-as-a-Second-Language Education