Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luna Echeverry

Dover

Summary

Dedicated professional with strong skills in reservation management and customer service. Experienced in enhancing visitor experiences through effective communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Hostess Manager

Nostrana Ristorante
Boonton, NJ
11.2024 - Current
  • Managed guest check-in and check-out processes efficiently to enhance visitor experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate reservation records using property management software.
  • Assisted in maintaining cleanliness and organization of reception area to create welcoming atmosphere.

Cashier Assistant Manager

46 Lounge
Totowa, NJ
07.2024 - 02.2026
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Managed daily cash register operations, ensuring accuracy and efficiency in transactions.
  • Resolved customer inquiries and complaints, enhancing overall customer satisfaction.

Customer Service Representative

DIRECTV
Pereira, Colombia
06.2022 - 11.2022
  • Resolved customer inquiries efficiently through phone and chat channels.
  • Assisted customers with account management and service issues promptly.
  • Provided product knowledge to enhance customer experience and satisfaction.
  • Documented customer interactions accurately in CRM systems for tracking purposes.

Education

Associate of Arts - Broadcasting Arts And Technology - in Progress

CCM
Randolph Nj
07.2027

High School Diploma -

Instituto Tecnico Superior
Pereira, Colombia
12.2020

No Degree - English-as-a-Second-Language Education

University of Louisiana At Lafayette
Lafayette, LA
11.2023

Skills

  • Reservation management
  • Employee scheduling
  • Sales promotion
  • active listening
  • team work
  • Multitasker

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess Manager

Nostrana Ristorante
11.2024 - Current

Cashier Assistant Manager

46 Lounge
07.2024 - 02.2026

Customer Service Representative

DIRECTV
06.2022 - 11.2022

Associate of Arts - Broadcasting Arts And Technology - in Progress

CCM

High School Diploma -

Instituto Tecnico Superior

No Degree - English-as-a-Second-Language Education

University of Louisiana At Lafayette
Luna Echeverry