Luna Foster
Chandler,AZ
Summary
Dynamic professional excels in creating welcoming environments while effectively managing diverse business needs. Expertise in server load management, kitchen output coordination, and customer preference analysis. Recognized for high productivity and efficient task execution in fast-paced settings, ensuring seamless dining experiences. Strong communication and problem-solving skills enhance guest service management and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Hostess
Miel Del Agave
Chandler, Arizona
02.2025 - Current
- Greeted and welcomed guests with friendly demeanor and professional attitude.
- Managed reservations and seating arrangements to optimize dining flow.
- Coordinated with waitstaff to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of the entrance area for a welcoming atmosphere.
- Assisted in training new host staff on operational procedures and customer service standards.
- Communicated effectively with kitchen staff regarding guest needs and special requests.
- Handled guest inquiries and resolved concerns promptly to enhance experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Head Hostess
Thirsty Lion Gastropub
Chandler, Arizona
04.2024 - 03.2025
- Greeted and welcomed guests with friendly demeanor and professional attitude.
- Managed reservations and seating arrangements to optimize dining flow.
- Maintained cleanliness and organization of the entrance area for a welcoming atmosphere.
- Handled guest inquiries and resolved concerns promptly to enhance experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on proper hosting procedures and policies.
- Resolved conflicts between customers in an efficient and professional manner.
Guest Service Representative
Rubios Costal Grill
Chandler, Arizona
07.2023 - 08.2024
- Assisted customers in menu selection and provided detailed product information.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new team members on customer service standards and procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front of House Attendant
Baskin Robbins Ice Cream
Chandler, Arizona
12.2022 - 04.2023
- Enhanced customer experience by greeting and welcoming guests upon arrival.
- Coordinated with housekeeping to ensure cleanliness and readiness of guest areas.
- Processed payments and took orders as part of cashiering duties.
- Responded promptly to inquiries about menus and available services.
Education
High School Diploma -
CGCC
Chandler, AZSkills
- Customer service and guest relations
- Reservation management
- Staff training
- Problem solving
- Effective communication
- Attention to detail
- Food safety practices
Languages
Spanish
Limited
Certification
- food handlers card
Timeline
Head Hostess
Miel Del Agave
02.2025 - Current
Head Hostess
Thirsty Lion Gastropub
04.2024 - 03.2025
Guest Service Representative
Rubios Costal Grill
07.2023 - 08.2024
Front of House Attendant
Baskin Robbins Ice Cream
12.2022 - 04.2023
High School Diploma -
CGCC