Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luna Martinez

Pembroke Pines,FL

Summary

High-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

4
4
years of professional experience

Work History

Hostess

La Dona seafood & Grill
Sunrise , FL
03.2024 - Current
  • Greeted guests upon arrival and escorted them to their tables.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phones promptly to record and confirm reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.

Hostess

Negroni Weston
Weston, FL
06.2023 - 03.2024
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Verified reservations and wait times with customers.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Answered phones promptly to record and confirm reservations.

Sales Associate

Cotton On Group
Pembroke Pines, FL
11.2022 - 03.2024
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Worked with fellow sales team members to achieve group targets.

Retail Sales Associate

TCBY Frozen Yogurt
Pembroke Pines, FL
01.2021 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases and locate and join reward programs.
  • Worked closely with the shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Cypress Bay High School
Weston, FL
06-2023

Associate of Arts - Nursing

South Broward High School
Hollywood, FL

Skills

  • Customer Service
  • Guest Engagement
  • Reservations Management
  • Greeting guests
  • Upselling
  • Complex Problem-Solving
  • Cash Register Operation

Languages

Spanish
Native/ Bilingual

Timeline

Hostess

La Dona seafood & Grill
03.2024 - Current

Hostess

Negroni Weston
06.2023 - 03.2024

Sales Associate

Cotton On Group
11.2022 - 03.2024

Retail Sales Associate

TCBY Frozen Yogurt
01.2021 - 11.2021

High School Diploma -

Cypress Bay High School

Associate of Arts - Nursing

South Broward High School

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Luna Martinez